Passengers agitated after AI Express flight to Mangaluru delayed for 14 hours


Daijiworld Media Network - Dubai 

Dubai, Dec 8: Passengers travelling in Air India Express flight (IX814) from Dubai to Mangaluru were agitated after the flight was delayed for nearly 14 hours, due to technical difficulties, KhaleeJ Times reported. 

The flight scheduled to depart from Dubai Airport Terminal 2 at 11.40 pm on Saturday left at 2.10 pm on Sunday afternoon, officials confirmed. 

Most of the passengers were travelling with families and were on emergencies. Many were stranded at the airport up to 4 am on Sunday morning.

 

One of the passengers told media that the check-in process was completed by 9.30 pm. After waiting until 1 am, the passengers were provided with food and snacks from a fast-food restaurant in the airport. The airline offered hotel stay to those interested, but some chose to go back home. Passengers said they were also offered taxi fares to and from the airport. 

Meanwhile, Air India Express officials said that the unexpected delay was due to technical issues. The passengers, who were in emergency, were accommodated in other Air India Express flights earlier in the day. Meanwhile, the other passengers were asked to check-in again at 11 am on Sunday. 

Hassan, a passenger told media that the entire experience was an ordeal. He states that the airline communicated the delay in a poor manner. “No one was there to hear our grievances. Finally, at 4.00 am, we were told by the airport manager that the aircraft cannot fly until the technical issue is cleared. Until then, we just waited at the airport with our families," he added. 

A spokesperson for Air India Express told Khaleej Times that the flight was delayed due to technical issues. "The safety of our passengers is our utmost priority. The aircraft IX814 came across certain technical difficulties that required immediate repairs with the use of spare parts," said the official.

  

Comment on this article

  • Pavan, Mlr

    Wed, Dec 11 2019

    Plz avoid Mangalore airport

    DisAgree Agree Reply Report Abuse

  • Af,,, MANGALORE

    Mon, Dec 9 2019

    Dont fight or protest agaisnt govt,will be called anti nationals,

    DisAgree [12] Agree [17] Reply Report Abuse

  • Raj, Mangalore

    Mon, Dec 9 2019

    Many thanks to our MP and MLA s from both the parties because they provide us table top danger airport to Mangalure...

    DisAgree [12] Agree [16] Reply Report Abuse

  • CLAVIN CARDOZA, Sharjah/ Mangalore

    Mon, Dec 9 2019

    The Runway is not the concern for the foreign airlines. The bilateral agreement does not alloted any slot for foreign Airlines for Managlore Airport.

    Many foreign airlines want to operate IXE however the bilateral agreement and the seat factors are alloted equally between the airlines hence No airline can operate more flights to from India.

    DisAgree [1] Agree [11] Reply Report Abuse

  • Sanjay Serrao, Mangalore

    Mon, Dec 9 2019

    ದೂದ್ ಹಾಡುಂಕ್ ಗೆಲ್ಯಾಕ್ ಮೊಷಿಸೊ ವ್ಯಾರ್ ಕಿತ್ಯಾಕ್! 😁😁

    DisAgree Agree [1] Reply Report Abuse

  • Jack, Mangalore

    Mon, Dec 9 2019

    I am a aircraft fan. But I cannot understand what you are trying to communicate.

    DisAgree [11] Agree [1] Reply Report Abuse

  • G R PRABHUJI, MANGALORE

    Sun, Dec 8 2019

    I think it is better to thank Air India. Because technical faults means they have saved the life of all passengers.

    DisAgree [7] Agree [107] Reply Report Abuse

  • Paul, mangalore

    Sun, Dec 8 2019

    Hope after Adani group takes over completely Fly Dubai, Air Arabia, Oman Air starts its operations ..
    EK, Qatar ,Etihadh will not operate as the need a longer Runway i guess unless Aircraft A320 ( same as Air India & indigo uses) lands ..Otherwise B 737-800

    DisAgree [10] Agree [42] Reply Report Abuse


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