Mangaluru: To respond quickly to citizens' woes, RTO mulls setting up call centre soon


Daijiworld Media Network - Mangaluru (DC)

Mangaluru, Jun 20: "In order to solve issues pertaining to the road transport department, we have plans to start RTO call centre," said John Misquith, senior motor vehicle inspector and in-charge assistant road transport officer, Mangaluru, here on Tuesday June 19.

Speaking during Janaspandana at the Mangaluru road transport office (RTO), Misquith said, "The matter came up for discussion during a central committee meeting held in Bengaluru. Through call centre, citizens can register their complaints and also it will be helpful for the department to respond quickly."

Social activist Hasanabba Ammembal during the meeting said that despite Lokayukta's order to construct temporary bus stops in selected places from Lady Goschen to Light House Hill road, no action has been taken by the MCC or the district administration. Misquith responded and said that he would write to the district administration and the MCC.

Hasanabba also urged during the meeting to reserve two seats in buses for senior citizens. If other passengers sit on the seats meant for senior citizens they should be fined, he said.

G K Bhat said that due to the introduction of Vahan4 software, only 30 applications for learner's licence can be taken up per day and also pointed out that the process to issue driving licence has slowed down, to which Misquith replied that the issue has been resolved by the introduction of Sarathi4 software, the latest version of online issuance of learners license (LL) and driving license (DL). "Now, we are providing 30 slots. In the coming days, it would be increased to 60 once the personnel get used to the operations of the new system," he said.

 

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Comment on this article

  • imam, mangalore

    Thu, Jun 21 2018

    in mangalore all auto riksha are charging 1.5 rate at 9.30 pm insted of 10.00 pm pls issue a general notice to riksha drivers.

    DisAgree Agree [1] Reply Report Abuse

  • Ozee, Mangalore

    Wed, Jun 20 2018

    Respected John Sir,

    No matter how much you give care and service to the public, either some of the department staff take away that pride or our great public do not know to acknowledge and appreciate the good; only picking up the bad times, forgetting the good work, even it is it little sometimes.

    Keep up your good work and honesty Sir!

    DisAgree Agree Reply Report Abuse

  • nshetty, Mangaluru

    Wed, Jun 20 2018

    The RTO office is a dirty place.
    Forms that are Free are never available...its available in the small shop outside for a fee...!!!
    Despite Computerisation things move at a snails pace unless......
    Everyone knows the way the system works......
    staff are missing after lunch....and now the Shortage reason.......
    God save us all...

    DisAgree Agree [2] Reply Report Abuse

  • AMAR NATHAL, MANGALORE

    Wed, Jun 20 2018

    santhu BIRUVE, Mumbai/Udupi, you are right, our MLA, MP, PM are not visionaries even in small issues. They are a bluff. No one has explained why there is no flyover at nanthoor. One speak about water, the other about fire, and the third speaks about air and others about chai/pakoda. If we get 15laks each, surely we can spare 1 lakh each to contribute towards the flyover at nanthoor.

    DisAgree Agree Reply Report Abuse

  • Vincent Rodrigues, Bengaluru/Katapadi

    Wed, Jun 20 2018

    Good idea and helpful to the senior citizens if implemented effectively

    DisAgree [1] Agree [2] Reply Report Abuse

  • Tom Cat, Mangalore

    Wed, Jun 20 2018

    Dear John Misquith, with due respects. Certain departments in RTO work overtime some skipping lunch and sweat because they are going to be rewarded handsomely in the evening. That too in bundles of 500 rs this I have seen with my eyes and it happens almost every day.

    No work is delayed if a citizen approaches the rto office directly. Go through a tout or agent usually, the driving school work is done quickly. Shortage of staff is an excuse.

    Lately, a friend of mine approached the agent for reregistration of vehicle the tout demanded 16000 when fees were only 6000. Thereby the person approaches the rto office himself whereby it is 4 months and not completed in spite of visiting every department including visiting you.

    shortage of staff is an excuse so that corruption rules supreme mostly in rto.
    The agent is laughing at my friend cause he is still making round at the rto.

    If passport office can be handed over to TATA to prosses passports why not RTO

    DisAgree Agree [18] Reply Report Abuse

  • santhu BIRUVE, Mumbai/Udupi

    Wed, Jun 20 2018

    First of all you guys do something constructive about nanthoor circle mess and try to solve it. day by day its becoming death circle and RTO dept and concerned authorities seem to be least bother about that. innocent couple lost their life for no mistake and no update about nathoor circle mess after that? Why all concerned authorities MLA,MP, MCC corporation became mute spectator in this regard? any strong reason not to plan proper planned flyover there ? Without solving this live takling death circle what is the use of setting up call center? Its high time all people near nanthoor circle, kalpane,kulashekara,shatkinaga,Kadri,Mallikatte and all routine commuters to get united and land a strong protest by blocking Nanthoor junction atleast for 15 minutes, then only this sleeping authorities may wakeup.

    DisAgree [1] Agree [12] Reply Report Abuse

  • Satya, Mangalore

    Wed, Jun 20 2018

    Most corrupt department………..

    DisAgree Agree [26] Reply Report Abuse

  • SUNIL, Mangalore

    Wed, Jun 20 2018

    I totally agree with you....

    DisAgree Agree [12] Reply Report Abuse


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