Passengers give big thumb-up to Customs, other facilities at Mangaluru airport


Special Correspondent
Daijiworld Media Network - Mangaluru

Mangaluru, Jan 24: The customer service at Mangaluru International Airport was at the receiving end a few years ago, especially after the introduction and strict implementation of the 'export certificate' declaration rule. One may recall, passengers from the Gulf who arrived at Mangaluru airport were uncomfortable about facing the customs officials as they were hardly aware about limits on duty-free items allowed at the airport. Daijiworld.com had carried a series of articles on this issue based on the experieince and concerns of NRIs who travelled once a year or once in two years. 'Harassment' was the common word used by many passengers, and to add to the troubles, many prefered to travel via Mumbai or Bengaluru.

The biggest concern at that time was lack of information from the authority concerned. Every question, the media or an individual was directed by the authority to 'refer to the customs official website for information', which created even more anxiety as majority of the passengers had no access to internet.

Things started to change gradually, perhaps in the last couple of years. Mangaluru International Airport has steadily climbed new heights as far as quality and customer-friendly approach are concerned. Where customs, one of the departments which has seen tremendous makeover, is concerned, the current opinion from passengers across the Gulf proves that Mangaluru airport is one of the smoothest airport to sail through.

During October to December 31, 2017, daijiworld collected opinions from passengers who arrived at the Mangaluru International Airport from across the globe. The opinions suggest the much-improved quality and passenger-friendly attitude of officers at the airport.


"Feel like Homecoming"

A 32-year-old female software engineer working in Abu Dhabi has been visiting Mangaluru every Christmas for the past six years. But for the first time in her experience of six annual visits, she felt she was truly coming home to her own place. The reason, she explains, "Whenever we came down by escalators soon after completing immgration formalities, the customs officials would greet us with a suspicious look. There was no smile on the face, instead there was only rudeness. They would frisk us as if we were smugglers. Even the lady officer would ask rude questions and make us feel uncomfortable. I used to think, what have I done to deserve this kind of treatment? I could breathe normally only after completing customs formalities. Though we never carried any items beyond the stipulated limits, there was always a fear that the officials would ask us unwanted questions and tax us on our daily wear jewellery. But now it is all different and so much better."

Another passenger, a 45-year-old man from Kuwait openly told daijiworld that the reason for customs officials to treat passengers with suspicion could be the number of smuggling cases being reported. "Every day, there were smuggling cases at airport reported on daijiworld.com, and one could see that 95% of the accused were from Kasargod. That could be one of the reasons why every passenger was seen by the customs with suspicion."

Balakrishna Shetty from Muscat, who runs a small business there, is a regular traveller to Mangaluru via direct Air India Express flight. "I have been travelling by the direct flight right from its launch, and I can say things have changed tremendously. We cannot blame officers, because if we are right and innocent, we have nothing to fear or worry. Those people who want to take advantage of the officers have high expectations from them. But I must say, the service of Air India Express and customs officials has both changed tremendously, thanks to the authorities concerned. I am very proud of Mangaluru airport," he said.


Follow the Rules for Hassle-free Passage

When daijiworld contacted one of the customs officials who requested not to be identified, he said, "We do our best and all the officers here at the airport understand the situation of passengers who come from the Gulf. No officer will harras or torture for any reason. Some passegers want hassle-free passage even though they carry dutiable items. In such cases we request them, but unfortunately many a time passengers abuse us, refuse to pay duty, and we cannot be too good to them in such cases. But in 90% of the cases, passengers are law-abiding and enjoy the service of the customs." The officer further added, "We do not differentiate between passengers on basis of region or language. For us all passengers are equal. We should not forget that we are working for the nation, not just for any region."

Daijiworld contacted many passengers, aged between 18 and 70, from various Gulf countries. Almost 80% of the respondents spoke positively on the overall facilities at the airport. The customs service has received a big thumb-up from the respondents.

Sheela D'Souza from Karkala who arrived from Dubai said, "Two years ago when I bought a 32 inch TV, I was asked to wait for nearly an hour to get clearance. It was kind of harassment for me, and I ended up paying Rs 10,000 in cash. But this time, on December 26 when we landed with a 43 inch TV, the formalities were done within 15 minutes and I got tax paid receipt of Rs 6,000. I felt so happy that I could get a good TV for myself, and even contributed in a small way to the government in the form of tax."


Restriction on Usage of Tray Faclities at Customs Entry

But B Santosh Kumar, an NRI entrepeneur from Dubai has raised concerns over the tray facilities provided at the arrival point of Customs. "Officers are forcing passengers to place purse, mobile phone and other belongings in the handbag. This is irritating. I have travelled across the world, and at every airport officials provide a secure tray to keep such items. But here if we ask for tray, officers say 'there might be possibility of misplacing your valuables while scanning or that they might get lifted by others'. This is truly ridiculous. Officials at an international airport should not give such excuses. When we have high-profile security and cameras, why should they give such excuses? It is convenient for passengers to place carry-on items in trays rather than push them into handbags that are already full."

Another customs officer who spoke to daijiworld on the condition of anonymity said, "Mangaluru airport is definitely passenger-friendly but passengers must follow the rules. Sometimes a few passengers expect red carpet and don't like to be questioned even though they carry excess gold, liquor, cigarettes or expensive electronic items. This is not acceptable. We want to specify this - those who cooperate with the officials will never have any problem here."

Though there are several positive opinions from the passengers, customs officials are nevertheless striving for a more professional and passenger-friendly service for every person who obliges by following the rules and regulations.


Man Behind the Transformation

Dr M Subramanyam, IRS commissioner of customs, central excise and service tax, Mangaluru is reportedly the man behind the huge makeover of the airport customs service, though he himself humbly denies it. "I am just doing my duty. I am happy if passengers are satisfied. We will continue to give the best service, and request passengers to cooperate with the authrorites," said the soft-spoken officer who heads three important portfolios of customs, central excise and GST.


First Commissionerate to Get BIS Licence

Perhaps, quite deservingly, Mangaluru Customs Commissionerate became the first in country to get comprehensive BIS licence. The license has been granted to the headquarters office at New Custom House, Panambur and other formations, namely docks office (including passenger terminal and container freight station), old port, Mangaluru, Mangaluru International Airport, air cargo complex, customs division and custom house, Karwar, customs preventive unit, Malpe (including Customs Special Preventive Unit, Kundapur) and customs preventive unit, Kumta (including Customs Special Preventive Unit, Honnavar and Bhatkal).


'Smiles' at Mangaluru Airport

It is not only the customs, but immigration, Air India Express service and the airport authorities overall that have also received a big thumbs-up from international and domestic passengers. For the first time in its history, the airport celebrated Dasara, Christmas and now 'Smile Week'. These programmes will surely keep passengers inspired and strengthen unity in diversity. Airport director V V Rao is taking many initiatives to maintain the high standard of the airport. P V S V Prasad, the immigration chief also has to be applauded for his team's commitment to keeping the immigration facilities running smoothly.

Indeed, Mangaluru International Airport is truly moving towards becoming one of finest airports in the continent.

  

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Comment on this article

  • Savitha Mascarenhas, Puttur / Dubai

    Thu, Jan 25 2018

    Dear friends, I am not going to make gender biased statement, but from deep of my heart I feel that lady officers present during arrival should be given major credit. Every time when you go be it early morning or late night you will see great amount of patience in them. It is not easy to handle some rude passengers at airport. One my cousin in custom officer in Mumbai airport, she everytime narrates the story of rude passengers. So guys pls appreciate these all lady officers who are doing yeomen service to the nation through tough profession. We really need women empowerment, kudos to all the lady officers in Mangalore customs and rest of India. God bless everyone

    Reply Report Abuse Agree [1]

  • Chandrahasa a shetty, Bajpe kathalsar/ Kuwait.

    Thu, Jan 25 2018

    After started direct flight from Kuwait to mangalore ,we travelled several times,really they are very cool ,immigration dept is so good,here I like to mention one incident, my brother expaired the day I requested immigration officer about that ,he made me to go first also assist me to go home without collecting luggage (bcz we are near to airport)....some times passengers always hurry to go out from the airport, loosing patience now days everywhere happens. ..our beloved passengers if Co operate with the immigration & custom officers ,it's really cool Airport.

    Reply Report Abuse Agree [1]

  • Joseph, Qatar

    Thu, Jan 25 2018

    This type of feedback was long expected and such an exercise should have been done ages back ... without exhorting / telling them the nature of their duties. One passenger speaking against Bombay airport officials during his hey bachelor days or for that matter any Tom Dick or Harry making a criticism should be taken instead in the right frame-of-mind. Our officials (be it any sector) are gullible to corruption and petty tactics to fill their wallets - no matter who and what moment is immaterial. The corruption in the country is still rampant today and will not stop so easily because it is VIRUS IN THE BLOOD STREAM. Rather they (OFFICIALS) should not have waited for so long to get accolades / criticism or reminders for improving if they really had that urge to create such an impression. They say that a first impression created is a last impression. There is a difference from casting a poor or retaining or obtaining a good image of our country. As we are one citizen of India, there is no need of getting hyper-sensitive for rat racing competition adjudicating from one state to the other to attain a trophy or a meritorious certificate. Many international countries have surged ahead of us by learning from our red- tape / bureaucratic attitude and are today miles ahead of us - we are miles and miles away lagging behind because of old habits which die hard (or will never). This should serve as an eye opener to other sectors (not only in the travel sector) where there is a consistent articulate proper decorum of meeting and greeting which is the order of the day.

    Reply Report Abuse Agree [2]

  • Ronald D, Udupi

    Thu, Jan 25 2018

    Yes, Mangalore Airport has improved a lot. We need a good vegetarian restaurant at departure langue. About exterior we need improved vehicle movement. Entry and exit to the airport is too congested.

    Reply Report Abuse Agree [3]

  • Sachith, Mangalore

    Fri, Feb 16 2018

    Very much agreed, i would also like to add to a point that there needs to be a electronic toll booth with timers like in the malls to collect parking fees, the personnel at the exit gate are cheating passengers by rudely demanding 60 ruppees from people who are exiting the airport even before the 5 minute free exiting time that is legally allowed. Folks pls address any such instances that you have experienced, so that these issues can be addressed further to the concerned authorities & also the guys who are collecting the money are making easy cash for themselves because there is no track of exit timing as you exit the gates. The receipt is actually not serving the purpose.

    Reply Report Abuse Agree

  • Suraj, Mangalore

    Thu, Jan 25 2018

    Like in Bangalore if ksrtc starts a air conditioned bus service to Mangalore and Manipal then it would be awesome

    Reply Report Abuse Agree [7]

  • Suraj, Mangalore

    Thu, Jan 25 2018

    Guys stamping on too are quick. The way down to the ground floor is facilitated by an elevator and that is helpful. Then you see the line that starts from top of the stairs to bottom where the security is manned and it is congested as there is no space next to the baggage collection. Below the stairs under the ladder is a small duty free which ideally should be on the top floor or after security. Preference is given to women and children to move quickly through screening and that is nice.

    The chalk mark is fine. But you are asked to shove your checkin baggage over the ropes between new arrivals causing distress to you as well as them. Then they ask you to open and show contents and evaluate the situation which is all done by one person holding up almost everyone. He lets you through the confusion and the small exist which is now choked by others scrutinied by a second set of people screening you and asks you to repeat the same . One was called by a senior and he asks you to follow as well. Logic also seems to be lacking along with space constraints. Overall a pleasant experience in the humidity of winter, wonder how it will be in summer.

    Kindly have additional personnel , allocate additional space for large or multiple flights , smiles are optional.

    The jet airways flight out of abudhabi was in a congested rickety domestic plane even after paying heavily for a international connecting flight .

    Reply Report Abuse Agree [1]

  • Vishwanath Shetty, Muscat

    Thu, Jan 25 2018

    A agree with the statement from Santosh Kumar. At the arrival of Customs, TRAY management must be improved. last year when I arrived, officer literally forced me to put my hand things inside the bag. I had to struggle a lot to open the zip of my hand bag, my bag was full but officer had no courtesy to provide me plastic tray which was available there. I felt very bad, wanted to write the authority asking, a airport tax payer is why denied the basic service? I know how much money we pay for tax from our ticket, still some officers think we travel free of cost. Hope new Customs commissioner look into this issue and avoid the embarrassment created by the customs officer to the decent passengers. I am happy to read things have changed now. Let me check in my next trip and comment.

    Reply Report Abuse Agree [5]

  • Roshan Coelho, Germany / Mangalore

    Thu, Jan 25 2018

    Customs people too human being, let them do their duty. We have all the right to protest when they do wrong things. But do not protest or abuse when you are wrong or your ego is hurt. Thank you daijiworld for this wonderful article on Mangalore airport. This will surely help build the image of Mangalore worldwide after recent bad incidents.

    Reply Report Abuse Agree [2]

  • Norman Lobo, Moodbidri / USA

    Thu, Jan 25 2018

    Hope Mangalore airport wll have direct connection to West soon. Great to read good things about Mangalore sitting here in America. Keep up

    Reply Report Abuse Agree [2]

  • shriram, Mangalore

    Thu, Jan 25 2018

    It is all OK the facilities are good blah blah blah....but when will the rowdyism and goondaism of the taxi people stop? People pay 500 for the flight but pay rs. 700 for taxi from airport to nearby kavoor (3 Kms) why is the airport director (successive directors in fact) doing nothing about it ? Is the government thinking flights are still for the elite people and they can afford to pay the blade taxi charges.....and a few years back these goons in the guise of taxi drivers even assaulted a lady passenger and got away with it? Which airport in the country allows this? I think only Mangalore, how dare do they attack general public and that too a lady? The day is not far when they might brandish talwar and threaten even general public coming in their private cars to pick up their near and dear ones.....Why is the senior airport management silent on this? Any Soft ($$) corners on these taxi drivers?

    Reply Report Abuse Agree [12]

  • Joulan Goveas, Mangalore

    Thu, Jan 25 2018

    Hi,
    Please introduce more stalls in Duty Free with more items to make it more attractive.
    Also kudos to all staff for the improvement.

    Reply Report Abuse Agree [5]

  • Saakshi, Mangalore

    Thu, Jan 25 2018

    It is good to know the progress and congrats, but I think this airport is far behind in important aspects like connectivity for local passengers and from overseas. Imagine whole of Mangalore (till Karwar) have to travel so far without good connecting shortcuts to airport, themulky Kateel road is not easy to navigate through. Many prefer going through kolur. Even this route is not so good, plus you have to drive one way road up the mountain near airport. Once you reach on top, the alighting area is mostly barricaded or blocked by people, and Its high time the parking time slots should be raised to 30mins of free parking time so that everyone can comfortably depart their loved ones. There is no decent cafe or waiting area outside the airport so many people block the road in front of the exit. There should be easy connectivity for passengers to go to city who dont have luggage and want to travel by bus, for example backpacker tourist or many passengers from bangalore visiting parents for couple of days. I would suggest an hourly mini bus to city and bus stand and railway station (ticket counters near arrival areas) . Im sure there will be passengers who would want to travel far off places like kundapura etc from airport, so they can use these buses to go to city bus stand and take express buses home. Same buses can be used for small cargo stuff to city. This will also definitely help improve tourism, like new boat house facilities or scuba or resorts or Gokarna tourists. Many airports like Krabi in thailand have these bus facilities from airport and tourists are dropped near resorts or beaches etc. Mangalore airport has a long way to go to improve in infrastructure. Most importantly, there should be more air connectivity also from different countries. They can start a weekly once direct service from malaysia or thailand and see the demand for a year.

    Reply Report Abuse Agree [4]

  • Roland Mascarenhas, Doha / Qatar

    Wed, Jan 24 2018

    Appreciate the positive points in entire Mangalore airport, we must be proud of our own place. Even though small shortcomings, we should not make it big issues. After all it's Namma Kudla.

    Reply Report Abuse Agree [15]

  • Radha Kumar, Kasargod / Dubai

    Wed, Jan 24 2018

    Yes, I agree with this article, things have changed since few months. Only request is do not harass anyone, do your job with dignity

    Reply Report Abuse Agree [24]

  • Reshma Pinto, Mangalore/Kuwait

    Wed, Jan 24 2018

    For a change, we are finally reading some pleasant news about Mangalore! May be it continue to be so....

    Reply Report Abuse Agree [14]

  • AVINASH, DUBAI

    Wed, Jan 24 2018

    Anyone knows clearly how many bottles liquor can carry exactly ...?

    Reply Report Abuse Agree [3]

  • Praveen, Mangalore

    Sat, Jan 27 2018

    As much you can , if you cleaver enough to take it. Mangalore customs mostly look how much gold you brought. not boose.

    Reply Report Abuse Agree [1]

  • Arun Thingalaya, Udupi / Muscat

    Wed, Jan 24 2018

    Yes I too evidenced the Massive change in the attitude of the customer officers during my last visit to Mangalore in December 2017.
    I wish this positive changes continues.....

    Reply Report Abuse Agree [11]

  • Ivar, Mangalore

    Wed, Jan 24 2018

    Yes, there are lots of changes for good all over the country after May 2014.

    Reply Report Abuse Agree [19]

  • M H Rashid, Jeddah, Saudi Arabia

    Wed, Jan 24 2018

    I too wish to comment on Mangalore customs but we are lucky not enough to use Mangalore Airport for our International arrivals, as we from Saudi Arabia (Jeddah) do not have the luxury of using direct flight. The direct flight to Mangalore from rest of the Gulf countries started a decade ago, but why no airlines is interested to fly this route I do not know.

    Reply Report Abuse Agree [7]

  • M.Sadiq Mulky, Jubail/Mangalore

    Wed, Jan 24 2018

    I don't know about how others have been treated. But from my side "A grand salute " to customs department .I personally thank each and every member working in Mangalore Customs .

    When my mom was in critical condition , me with my sisters left to Mangalore immediately , while we landed we came to know she is no more. Both of my sisters panicking and were crying , standing in the Que. As soon I informed the custom officials there, they cleared everything on first priority and made way for us to finish formality within minutes. Un till we left from airport. I can never forget that.

    Reply Report Abuse Agree [38]

  • Salvador Lewis, Mangalore / Dubai

    Wed, Jan 24 2018

    First of all we should be thankful for having a direct flight and to cater it an International Airport. I remember those worst experiences of Bombay Airport as a bachelor.

    My experience from the beginning till now with both AI and Customs is excellent. If you carry dutiable items be prepared to pay duty. Some of the passengers attitude is as if no one can ask them questions. First we should shed our EGO. I have seen a man arguing senselessly with AI staff for carrying a big pickle bottle and Chilly powder in the hand baggage and even abusing them.

    Ask your conscious have you never carried dutiable goods and you just walked thru the customs? But if customs officer ask explain them and if required pay dont argue if you are proved wrong.

    Same time Custom officers cannot judge a passenger on the basis of looks, region, religion etc., for them every passenger is same. But I have observed some time there is a different treatment for the passengers travel with families(I am not talking about preferences with babies etc.,) and Bachelors. There should be a method like I have seen in some of the foreign airports they screen everything and there is no rush near screening machine and done. Just collect your baggage and walk out.

    It would be great to have a lounge in Mangalore Airport.

    Reply Report Abuse Agree [23]

  • Gangaram, Moodbidri

    Wed, Jan 24 2018

    All is fine..... appriciated that many things are changed and keep changing it not only because of custom officers but the passengers knowling the rules and regulations!!

    but my only one concern is, when you take dutiable goods, custom officers put big amount as duty (ofcourse they issue receipt) and once you start arguing with them with logic then they reduce the duty!!!

    Why this is happening??? are they trying to collect more duty and to get reward from their bosses??

    Reply Report Abuse Agree [24]

  • Arun, Bahrain / Mangalore

    Wed, Jan 24 2018

    I am frequently traveler if I choose Air India from Bahrain to Mangalore via Kuwait ( Airport to Airport ) we need minimum 12 hours to reach this trip includes free sight seing and bread sandwich . Anyway my last trip i comfortable with custom officials attitude specially chalk marks were disappeared.

    Reply Report Abuse Agree [20]

  • Alban Rodrigues, Kuwait

    Wed, Jan 24 2018

    Nice to read some positive news when we open our favourite news channel Daijworld. We need more such positive news please instead of murder and communal violence. Congras Mangalore Airport, specially Customs for this transformation.

    Reply Report Abuse Agree [14]

  • Sukanya R Rao, Abu Dhabi / Mangalore

    Wed, Jan 24 2018

    Customs officials must posses tremendous patience to handle some 'less educated' passengers. I have see how they fight, abuse with officials. Every passenger must respect the uniform. Happy to read good development in the airport, way to go

    Reply Report Abuse Agree [15]

  • Abdul Rehaman, Dammam

    Wed, Jan 24 2018

    I agree with Santosh Kumar businessman who mentioned in the article about the usage of Trays. International standard airport must have good trays to put items like watch, mobile phone, etc. Forcing passengers to put these tems in the hand bags is total unprofessional attitude. I myself observed this several times. A good custom official must stand at that point, so he can communicate well with passengers. Hope dynamic and honest Commissioner Sri Subramanyam will look into this issue.

    Reply Report Abuse Agree [11]

  • R Fernandes, Dubai

    Wed, Jan 24 2018

    You cant make all the passengers happy,but since you made majority passengers satisfied...it's a great job. Myself too observed these changes recently in Mangalore airport. Pls keep up the good work.

    Reply Report Abuse Agree [13]

  • Fernandes, Mangalore

    Wed, Jan 24 2018

    I’m a frequent traveler to Dubai to Mangalore ever since AIE started the direct flight to Dubai to Mangalore. But never faced any problems from custom officials.

    People blame custom officials when additional favors are not granted. One of incident I can share here. Once I took 42” flat TV, need to pay customs as per the rules. Number of people were standing in queue to pay customer duty. Majority of them for excess gold. So I requested the custom official to make two Q one for TV other for gold, so that we can pay the duty and go early.

    The officer was delighted with my suggestion, and made separate Q. All of sudden one passenger started shouting with vulgar words (In tulu) to the custom officials. SO I politely enquired with him, any problem, he said, he is carrying 195 gm gold ornament for his sister’s marriage and custom official caught him and asked him to pay duty excess of his limits. I have explained him, you are at fault, and you hide the gold, but you are lucky enough, he has not booked you for hiding the excess gold. Even though he is at fault, he continued his commentary. When my turn to pay customs, the officer made fair calculation on presenting bill and c card payment receipt. I don’t know what happened to him, but the passenger may narrate it as “fault of custom officials”

    Reply Report Abuse Agree [26]

  • Rohan - Mangalore, Mangalore

    Wed, Jan 24 2018

    Wonderful.
    These are the news we would like to read. News of Development and happiness of Citizens. I wish all the government officials would have had a vision like Dr. Subramanyam. Cheers Mangalore airport. Way to go.

    Reply Report Abuse Agree [16]

  • Chetan .S, Mangalore India

    Wed, Jan 24 2018

    They have still a long way to go. They have to cime out of chalk age .pls avoid marking cross unnecessarily on baggages.

    Reply Report Abuse Agree [15]

  • Subramanyam, Kasargod

    Wed, Jan 24 2018

    Chalk marks are done on luggage on which customs need our explanation right? Any other means to mark them?

    Reply Report Abuse Agree [10]

  • Fernandes, Mangalore

    Wed, Jan 24 2018

    All un-accompanied luggage screening is done before the passenger could collect it. so any suspicious, items are observed, chalk mars are done so that, it will be re-screened in front of the passenger. During re screening, if the passenger explain the what ever shown by the official on his screen correctly, without further question he will allow us to go. We should be thank full for this, they screen our baggage without our presence, other wise (Previously in Mumbai) after collecting baggage, we have to lift and feed to the screening machine. This was mandatory to all passengers. If chalk mark is done, is there any problem? It can be washed out without any problem. For suitcases, they mark with chalk which can be cleaned with wet cloth and for cardboard boxes with marker as we will not use that box any more.

    Reply Report Abuse Agree [20]

  • G R PRABHUJI, Mangalore

    Wed, Jan 24 2018

    Most of all facilities are there in Mangalore Airport except lounge.

    Reply Report Abuse Agree [25]

  • Mohammed, Mangalore

    Wed, Jan 24 2018

    Mr. Prabhu, The lounge s provide in CIP cabin as we always use it when flying Business class with Jet Airways and you will have to ask for it as the airline staff will not offer.

    Reply Report Abuse Agree [5]

  • PRATAP SHETTY, KARKALA , UDUPI DISTRICT , KARNATAKA STATE

    Wed, Jan 24 2018

    Very True , There has been a real transformation as experienced by me & my friends in the month of October'2017

    Reply Report Abuse Agree [16]

  • Praveen, Mangalore

    Wed, Jan 24 2018

    We do not differentiate between passengers on basis of region or language. For us all passengers are equal. We should not forget that we are working for the nation, not just for any region."
    This is not true,

    Reply Report Abuse Agree [23]

  • Nazim khan, Dubai

    Wed, Jan 24 2018

    Until September 2017 , customs was not under track. hopefully it has come now !!

    Reply Report Abuse Agree [13]


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Title: Passengers give big thumb-up to Customs, other facilities at Mangaluru airport



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