Mangaluru: DC draws airport director's attention to inept handling of passengers


Daijiworld Media Network - Mangaluru (SP)

Mangaluru, May 14: The deputy commissioner (DC) of Dakshina Kannada, on Wednesday May 13, shot off a letter to the director of Mangaluru International Airport, drawing his attention to certain inadequacies pointed out by some passengers on their arrival at the airport here.

She drew the attention of the director to reports appearing in a section of the media about passengers who arrived at the airport here the day before facing difficulties on arrival. "Even though the fact that certain special categories of passengers like pregnant women and people requiring medical support were in the said flight, as per reports, the airport did not arrange enough people like porters, assistant staff etc. The passengers reportedly were not briefed properly on the procedure they had to undergo at the airport," she wrote.

The DC attracted the attention of the director of the airport to the fact that during her visit to the airport on May 9, she had issued instructions to extend support the passenger arriving on May 12. She has requested the director to personally oversee the arrangements during the next flight to make sure that such incidents do not get repeated, and help the district administration in coordinating with airport authorities and concerned airlines bringing passengers.

Daijiworld TV had taken special initiative and complaints were escalated to the district administration after which the state government issued revised standard operating procedure (SOPs) for international returnees. Also, the DC has now urged the airport director to personally oversee the arrangements.

Later in the eveneg, on a live show on Daijiworld TV, airport director V V Rao clarified many issues and assured to clear them. Answering a number of questions he said that food packets were not promised to the passengers as it was not a regular commercial flight. He also informed that even though the handling of luggage was assigned to an agency, the cleaning staff had helped the passengers load the luggage into the buses. He further assured to take personally handle the issues during the next flight with all available resources. He also added that he would assign 10 more people to help passengers with luggage and see that no inconvenience is caused to any of the passengers. 

 




 

 

 

  

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  • smr, Karkala

    Thu, May 14 2020

    The Mangalore International Airport is only interested in the yellow metal. When it comes to the service it don't even like to rate it. No airport in the world pat screening of the home bound passenger even after x-ray screening but this airport it is norms. Only baggage need to waited for one hour even though I don't have declare anything to the custom.

    Ever since this airport is awarded 'Andani' newly formed company who has not experience handling the passengers, the service is falling to lowest despite the passengers are charged various taxes.

    As far as present crisis it Airport Director, DC and the local elected representative are equally responsible for the mismanagement.

    Jai Hind

    DisAgree [1] Agree [5] Reply Report Abuse

  • Jossey Saldanha, Mumbai

    Thu, May 14 2020

    I'm glad Air India is Closing ...

    DisAgree [18] Agree [15] Reply Report Abuse

  • Z Ahmed, Permude/Dubai

    Thu, May 14 2020

    Every Indian is aware of the evacuation. And no one wants to travel at this time if the situation in the foreign country we stay is affordable and with in our limits.

    Here we can see so many jobless people.
    The greatest challenge is accomodation and utility bills. Food can be privided but what about medical facilities and specially for people of determination and pregnant ladies.

    Every human wants to live. And so they will definitely go back to their motherland.

    We are aware in advance and are needed to handle only one flight of passengers that too within 200. What if we had to receive 2000 passengers at a time.

    It is the responsibility to bring out the best services. And not to blame others. It is me who has to my best.
    If the authorities cannot take the challenge let them advice in advance. We are not interested who is the subcontractor. The Airport autorities are responsible.

    They allowed hotel arrangements at the airport and also receiving the passengers. So need to be 1:1 and with proper guidelines.

    The moment we start our journey, it is not only the travel time of flights, the start time from home and advance time arrival at airports and then after landing the tiredness of the journey.

    2010 when there was a crash at Mangalore, we were not prepared neither the administration nor the hospitals.

    But here we have everything in advance.

    DisAgree [2] Agree [20] Reply Report Abuse

  • Rajen Gopi, Malappuram

    Thu, May 14 2020

    Airport Director's role is limited. The airport operator provides services like aircraft docking, terminal facilities and city side facilities.
    Other arrangements have to be taken up by the district administration which will include food/water/transport/accommodation.
    At Calicut Airport, the District Collector, Supdt. of Police, Dy.Collector, RTA chief, are personally available for each repatriation flight and every movement tracked through a WA group.
    All have to take responsibility and not dump blame on any individual.

    DisAgree Agree [34] Reply Report Abuse

  • manojb, Mangalore

    Thu, May 14 2020

    After watching this video i fell like to laugh ... his only talking about cleaning staff & also he doesn’t know what is saying. However daiji questioned well

    DisAgree Agree [24] Reply Report Abuse

  • AM, Mangalore

    Thu, May 14 2020

    We hope situation will be improved in next arrival of VANDE Bharath flight. Daijiworld doing tremendous job.

    DisAgree Agree [27] Reply Report Abuse

  • Vinay, Dubai

    Thu, May 14 2020

    Any idea when the next flight to mangalore would be?

    DisAgree Agree [6] Reply Report Abuse

  • Kevin, Bajpe/Oman

    Thu, May 14 2020

    From Muscat on 20th of May via Bangalore

    DisAgree Agree Reply Report Abuse

  • Johnny, Mangalore

    Thu, May 14 2020

    Why all these complicating procedures?. Allow them home quarantine at their respective homes.

    No one should fear about the virus, eat healthy food and build strong immunity in your body.

    DisAgree [4] Agree [31] Reply Report Abuse

  • Ronald D, Udupi

    Thu, May 14 2020

    Sri elder, Your advise for people to stay back in Dubai is illogical. NRIs are not coming to your home, they are going their own home (after quarantine) built by their hard earned money! They have contributed immensely to district, state and the country with the money earned outside. For your kind info they are not looking for any jobs....at least for now. At the time of distress they want to be at their mother land and home! Will you not urge to return home during crisis ???? NRIs do know whether to stay in Dubai or to head to their own home!!!

    DisAgree [4] Agree [57] Reply Report Abuse

  • Chandu, Karla

    Thu, May 14 2020

    We desh wasis are so used to others doing our jobs and tasks, we find it very difficult even to handle our own bags while travelling and wait on some one to handle it. Yes, at times help is required in critical situations but can not rely on the help always to happen. Blaming Airport authorities and District Administration for every short coming will not help given the present situation as they are also under tremendous pressure from every corner. We forget the fact that they are also human beings and are normal like every one of us and can not perform miracles. Given the situation all around what is required is some adjustments and understanding to get over the difficult times for every one. Here no one is serious about following rules and each one makes own choices unlike gulf countries where you follow the law or get out. Hope situation at IXE will improve in handling future flights.

    DisAgree [26] Agree [8] Reply Report Abuse

  • Rehna, Mangalore

    Thu, May 14 2020

    Swati hotel stay is not free but for a price. After paying money if facilities are not met whats the use . Sitting I the comforts in Dubai its easy to comment. Here in Mangalore weather is hot so asking for goid facility is the need of the hour.

    DisAgree [4] Agree [30] Reply Report Abuse

  • Arun, Manglr

    Thu, May 14 2020

    I agree with director. These lady pasengers are shameles. Blaming airport. Its their duty to handle their lugages. Its covid 19 infection. They should come with patners to travel. Dont make some1 else to touch their lugage. This is cald listening to 1 side of story and blaming.

    DisAgree [90] Agree [29] Reply Report Abuse

  • Cynthia, Kirem

    Thu, May 14 2020

    I agree with you. I am given to understand that once the luggage passes through the conveyor belt through which the luggage comes, it's the passenger who recognises it and picks it up. Passengers, please note... this is emergency flight. Pregnant ladies/old people please come with your minimum luggage which you can lift. But not with big suitcases as you come for holidays.....everything is available here at our place. Husbands don't send your wives with so many bags... If a person cannot pick from the conveyor belt, please ask help from other passengers to pick it up. No one will say "NO"....Though we stay here, we too have gone through so many hardships, some even got beaten up when they went out on emergency. Please adjust... Just think we are all human beings here... during this situation. Status is next.

    DisAgree [30] Agree [35] Reply Report Abuse

  • Mangalurian, Mangaluru

    Thu, May 14 2020

    No one will say "NO"?

    Once a lady in distress asked me to help her with her bag. My own bag was lighter than 20 kg. I do not know what the lady packed - but the weight seemed like at least 100 kg.

    I almost broke my back, helping the lady with her bag.

    After that, I decided to say "NO".

    So if any lady begins to approach me with an angelic smile at the airport, I smile back and walk away as quickly as I can! Why break the only back you have got?

    DisAgree [14] Agree [30] Reply Report Abuse

  • S. N., Udupi / Dubai.

    Thu, May 14 2020

    One bag weight limit is maximum 32 kg. Airports and flights not allowed 100 kg. in one bag.

    DisAgree [2] Agree [35] Report Abuse

  • Cynthia, Kirem

    Thu, May 14 2020

    Mangalurean.... At least you smile back at them... Thank god. 40 : 60 formula applles here. So 30/32 kgs look like hundred Kgs. for you. You are always against the opposite gender ie ladies. So, you are exempted from helping the ladies. But there are so many people who are compassionate towards old/pregnant/sick people... Now your back is OK? Need any good orthopaedic doctor??

    DisAgree [1] Agree [25] Report Abuse

  • Prithi Fernandes, MANGALURU

    Thu, May 14 2020

    It is easy for you to talk...some pregnant women had to travel alone because their husbands have to stay back to work.... everyone has their own difficulty....For your information airport taxes are always collected...they can use this for porters to help...but imagine if a 7.5 months pregnant lady has to unload her luggage....FYI she is now in Wenlock hospital...No offense but if it happens to our wife or sister then we will understand the pain...

    DisAgree [12] Agree [55] Reply Report Abuse

  • Ragu p, udupi

    Thu, May 14 2020

    if one of your family members were in the same situation would you repeat the same words.

    DisAgree [10] Agree [47] Reply Report Abuse

  • Fernandes, Mangalore

    Thu, May 14 2020

    Arun, pls mind your language. In what respect, the “ladies” are shameless. If your wife travel at 7.5month pregnancy, (If you have one), have you had same opinion? Just to point out the short come faces by them at airport they become shameless. Be a human first.

    DisAgree [6] Agree [38] Reply Report Abuse

  • Amit, Mangalore

    Thu, May 14 2020

    Most of the above Comments and Advices to the pregnant women are like "Shameless " "come with min. Language " ......itc ..... are out of " ಹೊಟ್ಟೆ ಕಿಚ್ಚ " and " ಮತ್ಸ್ಸರ " nothing else!!!! Real intention of those people who comments above are like " I'm suffering due to incompetent decision by our "UNPAD" leaders you also suffer when you step out from the the flight "
    Secondly, all the passengers are paid heavy price for each ticket including " State of Art " taxes !!!!!!!(those taxes never seen anywhere in the world) even they are payable to the porters also, therefore it's passengers write to hire a porter and authority should make it available.

    DisAgree [18] Agree [16] Reply Report Abuse

  • Cynthia, Kirem

    Thu, May 14 2020

    Amit, you are one of the persons who has humanity, good heart, helping nature, compassion, concern, understanding etc etc. Some people like us suffering from ಹೊಟ್ಟೆ ಕಿಚ್ಚು and ಮತ್ಸರ. What we gain from those passengers by having jealousy? What we gain by burning out stomach? Pregnant ladies who are due should reach safely. They are two not one. If she travels with her minimum luggage it will be easier for her even in her room to shift the baggage. Otherwise she will have to go through the pains. Extra luggage whatever it is, her husband can bring when he comes on leave. Secondly, we are behind unpad leaders. You are educated and many others like you. Why you didn't elect "padhe likhe" ministers? You should have worked hard and elected educated one. Simply you have to suffer now....

    DisAgree [7] Agree [14] Report Abuse

  • G R PRABHUJI, Mangalore

    Thu, May 14 2020

    Instead of issuing letters to Airport Director, I think DC should place a senior official at Airport to cooperate with the Director to handle the situation. That what I believe.

    DisAgree [2] Agree [36] Reply Report Abuse

  • Fernandes, Mangalore

    Thu, May 14 2020

    Dear , Please don't invite politician to airport, either MLA or MLC of any party. They may bring one 100ml water bottle along with number of photographers to pose the snap. THis much hessels occured, where are those elected and back door entered MPs., MLAs ans MLCs?

    DisAgree [4] Agree [65] Reply Report Abuse

  • Ravi, Mangalore

    Thu, May 14 2020

    photographers were not available , reason for MP, MLA's MLC's not coming!!!

    DisAgree [1] Agree [25] Reply Report Abuse

  • Lawrence, Mangalore

    Thu, May 14 2020

    The passengers are compelled to stay in the hotels selected by the government. Since the passengers are paying the charges, any deficiency in hotel service should be the responsibility of the hotel management and the government. The passengers can sue them in consumer court for compensation. Please make the hotel staff aware of this, so that proper service is provided at the basic international standard.

    DisAgree [5] Agree [46] Reply Report Abuse

  • swati, mang/dxb

    Thu, May 14 2020

    seriously.. first of all, they allow coming to India, now u need 5-star hotels.? that also maintained by govt. lol..

    DisAgree [56] Agree [17] Reply Report Abuse

  • Ragu P, udupi

    Thu, May 14 2020

    Dear it is covid 19 situation, if u were in the first flight facing this situation, will you be happy to manage without facilities. i think u r not a magician.? Think....

    DisAgree [2] Agree [20] Reply Report Abuse

  • David Pais, Mangalore

    Thu, May 14 2020

    hotels or hostels are a failed process in kerala, finally dey chose home quarantine. so home quarantine is da best.

    DisAgree [4] Agree [19] Reply Report Abuse

  • M Shetty, Mangalore

    Thu, May 14 2020

    Non sense comment. No one came free they have paid airfare
    including all services charges and taxes. They have not asked any free food or hotel accommodation. Only request to give a choice of hotels. Let Govt give permission. for private airlines to operate then you will see the difference in airport service

    DisAgree [3] Agree [29] Reply Report Abuse

  • Monica, Mangalore

    Thu, May 14 2020

    Swathi I guess one day you too will return to Mangalore and will get self experience. Locked down in Dubai not yet relaxed . Keep your figure crossed.

    DisAgree [2] Agree [28] Reply Report Abuse

  • Pras, Udupi

    Thu, May 14 2020

    Swati i hope you will get to experience free govt institute of quarantine facility soon in your life and go through same experience who lost their job and depressed.. amen

    DisAgree [2] Agree [6] Reply Report Abuse

  • Lawrence, Mangalore

    Thu, May 14 2020

    Swati, it is their fundamental right to come back to their country. Govt. is not paying for anything. Since the passengers are paying for the 3 star hotels, they should get 3 star hotel services. Period. No one is doing a favour here. One has to understand that these people used to live in higher standard of life and we should not compare them to contract labourers who are living in slums. We should apply "Equal but separate" theory here. When you pay business class fare for the flight, you should get business class services and not economy class for example. Again, all passengers are equal but separate by class. Even a slum dweller can fly on business class, if he can afford to.

    DisAgree Agree [6] Reply Report Abuse

  • Cynthia, Kirem

    Thu, May 14 2020

    Yes... true. This time, passengers should come with minimum luggage...Special flights are arranged just to bring the people from abroad.....adjust and move on

    DisAgree [21] Agree [16] Reply Report Abuse

  • David Pais, Mangalore

    Thu, May 14 2020

    ಸ್ವಾತಿಕ್ ಏರ್ಲಾ ಕೊರಂಟ್ ಮಲ್ಪುಜೆರ್. ಪನ್ಪಿನ ಮಾತ್ರ ಪೊ ಸೂಂಬೆ.

    DisAgree [1] Agree [12] Reply Report Abuse

  • Cynthia, Kirem

    Thu, May 14 2020

    😆😆😆😆😆....ಆರ್ ಮಂಗಳೂರುಗ್ ಬತ್ತೆರ್ಡ ಕ್ವಾರಂಟೈನ್ ಮಲ್ಪುಗ ಪಾಯ್ಸೆರೆ...ಅವ್ಲು ಇಪ್ಪುನಗ ಎಂಚ ಮಲ್ಪಿನಿ ಪನ್ಲೆ ವೊರಾ ತೂಕಾ....

    DisAgree Agree [8] Report Abuse

  • David Pais, Mangalore

    Thu, May 14 2020

    ಕೊರಂಟ್ ಸುರೂಗ್ ನುಂಗಾವೊಡ್. ಎಡ್ಡೆ ನುಂಗಿ ಬೊಕ್ಕ ನೆಲಟ್ಡ್ ಕೌಂಪೊಡ್ ಹ,ಹ,ಹ,ಹ... ಬೊಕ್ಕ ನೀರ್ ಪಾಡೊಡ್.

    DisAgree Agree [4] Report Abuse

  • Suman, Mangalore

    Thu, May 14 2020

    Expected big mouth MPs MLAs MLCs and DC to be there at Airport during flight landing to check the arrangements.

    are these people scared and sat at home ..shame!!!!

    DisAgree [3] Agree [59] Reply Report Abuse

  • Wilfred Fernandes, Dubai/Vamadapadavu.

    Thu, May 14 2020

    There are no State or Central Elections in near future. The situation would have different at the Airport if there were State or Central Elections in 5 months.

    DisAgree [1] Agree [46] Reply Report Abuse

  • sri_elder, Karkala

    Thu, May 14 2020

    That was an evacuation flight and not pilgrims flight...

    DisAgree [57] Agree [18] Reply Report Abuse

  • Prashanth, Badiadka

    Thu, May 14 2020

    @Sri_elder - Do u even know the meaning of evacuation????

    Here passengers are paying double the normal fare to book tickets. Over that they have to pay and stay in a hotel. Government is actually blackmailing and looting them.

    DisAgree [6] Agree [46] Reply Report Abuse

  • Allen, Mangalore

    Thu, May 14 2020

    The so called leaders you mentioned are good only for posing the Camera and talking nonsense!

    DisAgree [3] Agree [41] Reply Report Abuse

  • Pili, Mangalore

    Thu, May 14 2020

    This is all happening because of Daijiworld live report impact. There ere no cooked up stories but facts.. Hope these mistakes will be eye opener for next arrivals. Do not inject fear into the minds of passengers as they arrive with lot of tensions. More so family members are not allowed ti help or support...they fully depend upon the smooth arrangements at Airports and quarantine locations...

    DisAgree [4] Agree [49] Reply Report Abuse

  • Allen, Mangalore

    Thu, May 14 2020

    It is a well known fact that whatever announced in the Press meet etc are only on papers, but ground reality is always just the opposite .
    Treat the Passengers like human beings, Not like criminals!! Just passing the blame on others will not solve the problems!

    DisAgree [2] Agree [49] Reply Report Abuse

  • James Dsa, Mangaluru

    Thu, May 14 2020

    Dc need not worry. I tell you NRIs think they are big shots and believe thy should be treated that way beacause they suppose they earn big Monies. but in india, even pregnant migrant laborours are hopless. Once u enter india, they should become indians not NRIs.

    DisAgree [75] Agree [29] Reply Report Abuse

  • Jemma, Mangaluru

    Thu, May 14 2020

    d'Sa mister. Your hate is against NR Indians? Pregnet NR Indian women?
    NRI Men , Wonen and Children in total ??
    why.
    No one is expecting Good Treatment for Free!,.
    What if you Mother or Sister or wife in that lot you call NRI ?
    Sudhama cool it.
    You do not know where they are coming from after Delhi Elections.
    Let them come , there will be some currency movement.

    DisAgree [6] Agree [19] Reply Report Abuse

  • Ashok, Mangalore

    Thu, May 14 2020

    Mr/ D'sa, if the pregnant migrant women are hopeless, it is the result of the government's overnight lock down. It is not NRIs fault? Why blame them, they paid for their ticket. BTW, I do agree with some people that why you have to bring heavy bags that you can not handle when you're coming to India in an emergency?

    DisAgree [4] Agree [11] Reply Report Abuse

  • sri_elder, Karkala

    Thu, May 14 2020

    People are returning from Dubai since there are no jobs now...
    Mangalore too there are no jobs vacant...

    Please stay back in Dubai and wait for better days ahead...

    DisAgree [54] Agree [27] Reply Report Abuse

  • Wilfred Fernandes, Dubai/Vamadapadavu.

    Thu, May 14 2020

    People go out for searching/doing job and Coming back to his family after the job or if he does not find one. Same logic applies here too. Coming back to Mangalore means not for searching job . Only returning to his family. People who think they loose their jobs, no need to worry.

    DisAgree [1] Agree [31] Reply Report Abuse

  • James, Bendur

    Thu, May 14 2020

    First covering the fault thru unacceptable justification then action on the airport authorities. This itself tells that there was a big lapse.

    DisAgree [6] Agree [48] Reply Report Abuse

  • Ravi, Mangalore

    Thu, May 14 2020

    Thank you DC for waking up the Airport Director.Need to wake up our Nalin too our MP. These are more Important issues.

    DisAgree [2] Agree [60] Reply Report Abuse

  • Naveen, Mangalore

    Thu, May 14 2020

    He is busy to handle BJP head position job.

    DisAgree Agree [12] Reply Report Abuse

  • Jemma, Mangaluru

    Thu, May 14 2020

    This is Called Passing the"Buck🇳🇪"
    Somebody tell me how much money 💰 the passengers paid to reach Mangaluru?
    And how much more till they get out of Quarantine?
    Lot of Packages, Media Publicity of Pilot announced in Kannada .
    So What Dude ???
    How much you made in side deal per room ??
    1990 Invasion of Kuwait Can sing Loudet.

    DisAgree [2] Agree [50] Reply Report Abuse

  • Mangalurian, Mangaluru

    Thu, May 14 2020

    So far as I understand, the Airport Director is working for a private organisation: Adani airports.

    What will the letter - however worded - achieve?

    A private organisation cannot be compelled to behave like a Government department.

    The question should be: How did a person from Choksi-state get 7 taxpayer-built airports?

    DisAgree [6] Agree [57] Reply Report Abuse

  • Prakash D' Cunha, Bajpe

    Thu, May 14 2020

    Good move by our D.C. Hats off.

    DisAgree [16] Agree [25] Reply Report Abuse

  • Allen, Mangalore

    Thu, May 14 2020

    All are wearing masks now a days! No more Hats!

    DisAgree [3] Agree [13] Reply Report Abuse

  • David Pais, Mangalore

    Thu, May 14 2020

    after wearing mask also hat's can b on & off.

    DisAgree [1] Agree [16] Reply Report Abuse


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Title : Mangaluru: DC draws airport director's attention to inept handling of passengers


 
 
 
 

 
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