Daijiworld Media Network – New Delhi
New Delhi, Oct 29: Union Minister for Communications Jyotiraditya Scindia on Tuesday announced an ambitious transformation roadmap to reposition India Post as a modern, technology-driven logistics and digital services giant. The minister set a bold target — within the next three years, parcels and mail should contribute at least 75% of India Post’s total revenue, marking a major strategic shift for the world’s largest postal network.
Speaking at India Post’s quarterly performance review meeting, Scindia described the initiative as a “monumental change” — not incremental — aimed at turning India Post into a competitive, profit-oriented logistics powerhouse.
“No one in the world has the penetration and capability of India Post — 1.65 lakh points of presence and a four-lakh-strong workforce. We must become a cutting-edge logistics organisation,” Scindia asserted.
The minister revealed that India Post achieved Rs 3,324 crore, or 80% of its second-quarter revenue target of Rs 4,200 crore, despite disruptions due to natural calamities. While Delhi and Telangana circles outperformed their goals, Kerala and Karnataka accounted for 38% of the national shortfall, prompting the minister to call for urgent improvement.
Scindia directed 12 underperforming postal circles — including Odisha, Bihar, Chhattisgarh, Haryana, Himachal Pradesh, Jammu & Kashmir, Maharashtra, Kerala, Karnataka, Tamil Nadu, West Bengal, and Uttar Pradesh — to prepare concrete turnaround plans.
Under the upcoming India Post IT 2.0 initiative, two new digital products will be launched in January 2026, followed by four more in March 2026. A major modernization push, building on the earlier Project Arrow, will start with 18 post offices before expanding nationwide. The focus will be on automation, digitization, and boosting efficiency up to fourfold.
Scindia urged all circle heads to act as “CEOs”, driving revenue diversification and increasing private sector engagement.
“If the ratio today is 80:20 in favour of government business, it should be 20:80 in five years — not by reducing government work, but by expanding the pie,” he emphasized.
Global Benchmarking and Best Practices
India Post will also undertake a comparative study of leading global postal and logistics companies such as Royal Mail, Deutsche Post DHL, Japan Post, and Singapore Post to adopt global best practices in automation, warehousing, and last-mile delivery efficiency.
A special team has already visited several countries to learn from their models of parcel management, digital integration, and customer service. The findings will guide India Post’s shift towards a hub-and-spoke logistics model, powered by data analytics, automated sorting, and unified shipment tracking across domestic and international networks.
Calling India Post the embodiment of ‘Viksit Bharat’, Scindia stressed the need for a strong organisational culture, monthly performance reviews, and a robust reward system to motivate employees.
“Our goal is to make India Post truly Vocal for Local and Local to Global,” the minister concluded.
With this sweeping reform plan, India Post is set to evolve from a traditional postal service into a dynamic, tech-enabled logistics enterprise, ready to compete with global delivery majors and serve as a key pillar in India’s digital transformation journey.