Daijiworld Media Network - New Delhi

New Delhi, May 3: In a significant step toward strengthening consumer rights and promoting sustainable consumption, the government announced on Saturday that a framework for a Repairability Index (RI) in the mobile and electronics sector has been submitted by a dedicated expert panel.

The report, handed over to Nidhi Khare, Secretary of the Department of Consumer Affairs, outlines a structured approach to help consumers access clearer, more transparent repair-related information when purchasing electronic devices like smartphones and tablets.

The Repairability Index, modeled after global best practices, aims to empower consumers with informed choices while placing minimal compliance burden on manufacturers. Original Equipment Manufacturers (OEMs) will be required to self-declare the RI for their products using standardized criteria provided in the framework.

The panel, led by Additional Secretary Bharat Khera and constituted in September 2024, recommended that the index be clearly displayed at the point of sale, on e-commerce platforms, and via QR codes on product packaging, ensuring easy access to information for buyers.

"The RI promotes mindful product use over wasteful consumption by making repairs easier and more accessible,” said the Consumer Affairs Ministry, adding that the initiative aligns with India’s vision for a self-reliant, sustainable, and consumer-friendly economy.

The move comes amid a notable increase in consumer complaints related to mobile and tablet repairs. Data from the National Consumer Helpline (NCH) shows grievances rose from 19,057 in 2022–23 to 22,864 in 2024–25, highlighting the urgent need for better post-sale service standards.

For the first phase, the framework will cover smartphones and tablets, with future expansions likely. The committee engaged with a wide range of stakeholders, including manufacturers, industry groups, consumer advocates, and government representatives.

“As India’s digital landscape expands, ensuring fair and affordable repair options is critical — especially for consumers in both rural and urban areas,” the ministry added.

The Repairability Index is expected to usher in a new era of right-to-repair awareness, encourage longer device lifecycles, and foster a culture of responsible electronics use across the country.