Daijiworld Media Network - New Delhi
New Delhi, Nov 17: Artificial intelligence is set to reshape the global workforce over the next few years, with AI expected to generate more jobs than it displaces by 2027, according to a new Gartner report released on Monday. The findings were presented at the Gartner IT Symposium/Xpo 2025 in Kochi, where more than 1,100 CIOs and IT leaders gathered to discuss the technology’s impact.
Gartner’s data indicates a shift from fears of mass job loss to a broader understanding of workforce transformation. While AI will automate many simple, repetitive tasks, analysts said it will also create new roles and demand entirely new skill sets. The challenge, they noted, is not only organisational readiness but “human readiness” — ensuring employees are equipped to collaborate effectively with AI systems.
A Gartner survey from July 2025, involving over 700 CIOs, revealed expectations that by 2030 virtually no IT task will remain fully human-operated. CIOs predict that 75 per cent of IT tasks will involve human–AI collaboration, while the remaining 25 per cent will be performed solely by AI. Despite this, few organisations have begun preparing their workforce for such a shift.
Arun Chandrasekaran, Distinguished VP Analyst at Gartner, urged companies to start reshaping their teams now. Rather than resorting to job cuts, he suggested limiting hiring for routine roles and reallocating existing talent toward emerging, AI-driven areas that can generate long-term value. He said this strategy will help businesses increase productivity while building resilient, future-ready teams.
The report highlighted that as AI takes over functions like summarising, searching and translation, the most valuable human skills will evolve. Critical thinking, communication, problem-solving and the ability to supervise AI systems will become increasingly important.
Gartner cautioned that heavy dependence on AI could lead to skill erosion, making continuous evaluation and upskilling essential.
The report also urged companies to assess their AI readiness in terms of cost, technology capabilities and vendor strategy. A separate Gartner survey from May 2025 found that 74 per cent of CIOs are either breaking even or losing money on AI projects, largely due to underestimating expenses tied to training and change management. The firm advised organisations to clarify which investments they are prepared to sustain as they integrate AI more deeply into their operations.