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Prachi Jatania - CNN-IBN

Mumbai, Jul 6: What do you do when you have a Six Sigma reputation for quality and logistical accuracy?

Do you let a few showers put a black mark on your track record? Certainly not, if you are a Mumbai dabbawala (tiffin carrier).

Famed for their reputation of delivering steaming hot food on time across India’s commercial Capital, the dabbawalas are doing whatever it takes to brave the monsoon mania and live up to their name.

Armed in their raingear, they have managed to deliver two lakh lunch boxes despite the city being paralysed by the rains.

"We believe in hard work. Work for man is work for god. We believe that if food is wasted God will punish us," President, Nutan Mumbai Tiffin Box Trust, Raghnath Medge, says.

However, the going has not been smooth. While the incessant rains and train delays have paralysed the city, the bigger problem seems to be customers not reaching their offices and dabbas having to be taken back.

"We kept the service going, but train delays forced us to send the lunch back," Megde says.

Thanks to the rains, most of Mumbai has been thrown out of gear. But the modest dabbawala still ensures that you get your fill daily and on time – truly living up to the city's ‘never say die’ spirit.


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