Daijiworld Media Network – Bengaluru (MS)
Bengaluru, Mar 24: An IndiGo flight from Bahrain to Mangaluru took a whopping two days instead of a few hours. The passengers, who were on board expressed their anguish at the poor service of the airlines.
The passengers were made to undergo the harrowing experience due to multiple issues at Mumbai and Bahrain.
It all began at Bahrain as the airlines rescheduled the flight 24 hours later due to bird hit. The passengers who had arrived from far off places were not accommodated in hotels.
One person did not report to the flight on time the next day and the flight crew made all others to wait for two hours for that individual to arrive. Because of this delay of two hours, the connecting flight from Mumbai to Mangaluru could not be boarded by 12 passengers. They were made to wait for more than 12 hours at Mumbai airport.
One of the passengers, who underwent the horrific experience said, “Only on reaching Mumbai we could put forth our concern as Bahrain is a foreign country. The airlines did not provide us any options when we, bound to Mangaluru, could not board our connecting flight due to delay at Bahrain. We were not given any food or accommodation in Mumbai where we waited for more than 12 hours for our connecting flight. It is really sorry state of affairs at IndiGo airlines.”
The airlines, on its part, responded, “IndiGo flight 6E1403 operating from Mumbai to Bahrain faced a bird-hit on arrival at Bahrain due to which the aircraft had to be grounded. Subsequently, flight 6E1404 to be operated from Bahrain to Mumbai was delayed.
"All the affected customers were provided with accommodation, meals and assistance. They were accommodated on the next available flight. The customers were also offered the option of a full refund for their tickets. The grounded aircraft was released back into service post a thorough inspection as per protocol. Customer safety is always of paramount importance to us."
"We regret the inconvenience caused to our customers,” read a press release by IndiGo Airlines.