Daijiworld Media Network – New Delhi
New Delhi, Oct 21: Spotted a dirty toilet at a highway toll plaza? The National Highways Authority of India (NHAI) is offering travellers a Rs 1,000 FASTag recharge for reporting unhygienic toilet facilities under its ‘Clean Toilet Picture Challenge’, which encourages commuters to submit photographic evidence through the RajmargYatra mobile app. The challenge has reportedly been extended until June 30, 2027.
Launched in October 2025 under the Centre’s ‘Special Campaign 5.0’, the initiative aims to improve cleanliness and hygiene at toilet facilities along National Highways by encouraging travellers to flag poorly maintained facilities.
According to an announcement by the Ministry of Road Transport and Highways dated July 23, 2026, the challenge will remain open until June 30, 2027, giving highway users additional time to participate.
How to report dirty toilets?
Travellers who encounter unclean toilets at toll plazas can report them by uploading photographs through the latest version of the RajmargYatra mobile application.
The photographs must be clear, geo-tagged and time-stamped to establish the location and time of the reported issue. Users must also provide their name, location, vehicle registration number and mobile number while submitting a complaint.
Reports will undergo AI-assisted screening, followed by manual verification wherever necessary. Duplicate, edited, manipulated or previously submitted photographs will be rejected.
Who Is eligible for the Rs 1,000 reward?
Under the scheme, users whose reports meet the eligibility criteria will receive Rs 1,000 as a FASTag recharge linked to the vehicle registration number submitted with the complaint.
The reward is non-transferable and cannot be claimed in cash. Each vehicle registration number is eligible for only one reward throughout the campaign period.
There are also restrictions on reporting the same facility. Each eligible toilet facility can qualify for a reward only once a day, irrespective of the number of complaints received.
If multiple users report the same toilet on a particular day, only the first valid photograph submitted through the RajmargYatra app will be considered for the reward.
Which toilets are covered?
The challenge applies exclusively to toilet facilities constructed, operated or maintained under NHAI’s jurisdiction.
Toilets at petrol pumps and retail fuel stations, roadside dhabas and other public facilities outside the authority’s control are excluded from the scheme.
Travellers are therefore advised to ensure that the facility they intend to report falls within NHAI’s jurisdiction before submitting a complaint.
Part of wider highway improvement drive
The initiative forms part of the government’s broader efforts to improve cleanliness, transparency, infrastructure and the overall experience of travelling on National Highways.
Other measures under the wider campaign include repairing potholes, cleaning toll plaza toilets, beautifying and painting toll plazas and flyovers, improving road-safety signage, displaying public-awareness messages through pictorial signs on flyovers and tunnels, and removing encroachments along National Highway rights of way.
By offering financial incentives for valid complaints, NHAI aims to encourage public participation in identifying poorly maintained facilities and strengthen accountability for their upkeep.
With the challenge reportedly extended until June 30, 2027, highway users can help authorities identify unhygienic toilets and push for better maintenance and hygiene standards along National Highways.