Media Release

Mangaluru, Aug 1: As a continuation of the Idea Summit 2025 initiative, MCC Bank organized a special session for its board of directors and senior officials on July 30 at the bank’s administrative office.

The session featured Michael D’Souza, a renowned entrepreneur and philanthropist, as the chief resource person. He was joined by distinguished chartered accountant and professor Lionel Aranha, who also addressed the gathering. They were ably supported by Stephen Pinto and Oswald Rodrigues.

The chairman welcomed the dignitaries and in his keynote address, explained the purpose of the session, which will help us to implement the insights and suggestions.

The deputy general manager, Raj F Menezes, introduced Michael D’Souza and shared the story of his life and legacy.

In his address, CA Lionel Aranha provided valuable insights and strategic suggestions aimed at enhancing the bank’s offerings. He emphasized the importance of adapting to the evolving needs of a tech-savvy generation and highlighted the critical areas of technology, risk management, and marketing. He urged bank officials to explore new business opportunities and forge partnerships with reputed companies in sectors such as insurance, mutual funds, and demat services.

Aranha also advocated for a capacity audit to identify staff with specialized skills and stressed the need for training in digital on-boarding and digital loan appraisal. He reminded the audience to never neglect customer service and to prioritize innovation, introducing customer-centric products while expanding with confidence and capability.

Michael D’Souza lauded the leadership of chairman Anil Lobo for his vision and commitment to achieving extraordinary goals. He outlined potential growth opportunities for the bank and reaffirmed the crucial role of trust-building in accelerating progress. His suggestions included launching a gold deposit scheme, investments in real estate, and collaborations with self-help groups (SHGs). He emphasized that exceptional customer service is fundamental to achieving the bank’s future targets.

The participants actively engaged in the interactive session.

The session was attended by chairman Sahakara Ratna Anil Lobo, vice chairman, all directors, the general manager, deputy general manager, senior manager, branch managers, and other officers.

The session was compered by senior manager Deril Lasrado, who also proposed the vote of thanks.