Unlocking Potential of Chat GPT: A Double-Edged Sword

February 24, 2023

The development of artificial intelligence (AI) has been a revolution in the field of computer science, transforming the way we interact with technology. One of the most fascinating examples of AI is the chat GPT, which can converse with humans in a manner that appears almost human-like. Chat GPT, which stands for Generative Pre-trained Transformer, is an AI language model developed by OpenAI. It is capable of producing human-like content in a matter of seconds in response to instructions fed into a web browser, making it an ideal tool for a wide range of applications, including customer service, digital marketing, and even personal assistance. This text can take the form of anything from poems to essays and emails to computer codes. It can also respond to follow-up questions, offer responses, and decline unsuitable requests, making it more conversational and intuitive than all other publicly accessible models.

Chat GPT can be used as a tool for customer service, as it can provide 24/7 support to customers without the need for human intervention. This is particularly useful for businesses that receive high volume of queries, as it allows them to handle customer requests in a timely and efficient manner. For example, if a customer has a question about a product, they can ask the chatbot, which will respond with the relevant information. This can save businesses time and money, as they do not need to hire additional staff to handle customer queries. It can also turn out to be a game changer for digital marketers to engage with customers and promote products. Businesses can leverage Chat GPT to offer product recommendations or provide information about upcoming sales or promotions. This can help to increase customer engagement and drive sales. Moreover, customer experience can now be personalized by understanding the customer's preferences and providing them with customized recommendations. Chat GPT can also take off its application as a personal assistant, which can help people with various tasks. For instance, a chatbot can be used to draft emails, book appointments, remind people of important events or deadlines, or even help with household chores. This can make people's lives easier by automating tasks that would otherwise require manual effort.

There are also certain downfalls that need to be considered, like its potential to produce biased or offensive responses. This is because the program is trained on large datasets, which may contain biases or offensive language. Particularly, if the training data contains gender or racial biases, the chatbot may inadvertently produce responses that perpetuate these biases. Chat GPT also lacks behind in its ability to handle complex queries or provide context-specific information. While it can generate coherent sentences, it may not be able to understand the nuances of a specific query or provide accurate information on complex topics. This can lead to frustration for users who may not receive the information they need. Furthermore, the program may not be able to handle emotional responses or empathize with users as it lacks the ability to understand emotions or provide emotional support. This can be a disadvantage in situations where users may be seeking emotional support, such as in mental health or counseling services.

Another domain that is expected to see a significant impact is education. As an AI language model, Chat GPT can understand and respond to natural language, making it a powerful resource for facilitating learning. For students, Chat GPT offers an interactive learning experience that can help to deepen their understanding of complex concepts. By using conversational AI, students can receive instant feedback, ask questions, and explore topics in a more engaging and personalized way. On the other hand, this technology may create a dependence on machines for learning, which could reduce the level of critical thinking and analytical skills among students. It may reinforce biases that are inherent in the data sets used to train the AI model. This could result in perpetuating stereotypes, discrimination, and inequality in the educational environment leading to a lack of personal interaction between students and educators, which is an essential aspect of the learning process and thereby affecting their social skills and ability to work effectively in a team.

In conclusion, the development of chat GPT has been a fascinating development in the field of AI with the potential to revolutionize the way we interact with technology. However, while the potential uses of chat GPT are numerous, there are also several disadvantages that need to be considered, thus making it a double-edged sword.



By Neerej Dev
Neerej Dev is an assistant professor in department of media studies, Kristu Jayanti College, Bengaluru
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Comment on this article

  • Daniel, Mangalore

    Mon, Feb 27 2023

    Correct, it is double-edged sword. Following on why ? Also, Soon Robotic revolution ? Or towards 4th Industrial Revolution or total AI technology controlled UN Agenda 2030 ?... After Darwin's theory of evolution that humans came from apes, now globalist liberal elite trying for another brainwash that humans got evolved from robots to push their transhumanism (technology merged with humans) agenda ? It is so, as per former UN Executive Director Călin Georgescu in a recent interview with Reiner Fuellmich of International Crime Investigative commitee who says OLIGARCHS OWN THE U.N. So sooner or later AI Chat GPT if asked about evolution, if one gets answer, Robots as human forefathers, it is not surprising!! ///// Already laptops, mobiles, google do online teaching or mentoring to our children, students or youngsters which was forced on them in the name of Covid lockdowns and our youngsters are more wiser than previous generations, blindly follow One Sided Internet (almost all) Search Engine results and articles thrown by these devises, pre configured and driven by AI to do so. Like through cartoons on TV in the west they brainwashed on multiple gender, no gender teletubbies, binary and non binary and what not! by liberals (modern name for communists) using these mass media to push their, slowly total control agenda, through this divide, control and rule ideology, first in the family, society and then nations. So parents be aware of other side of AI technology also. A 64 min said Interview at https://youtube.com/watch?v=ctwNUYShvL0

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