Daijiworld Media Network - New Delhi

New Delhi, Jul 11: The Food Safety and Standards Authority of India (FSSAI) has served nine notices on Swiggy Instamart following multiple consumer complaints alleging the delivery of expired, spoiled and unsafe food products through the quick commerce platform.

In a statement shared on X on Saturday, the food regulator said the complaints involved allegations of expired, rotten, contaminated and otherwise unfit food items being supplied to customers.

One of the key issues highlighted by the FSSAI concerned the sale of eggs under a brand name that was reportedly not covered under the product categories permitted in the company's existing FSSAI licence. The regulator directed the Food Business Operator (FBO) to stop marketing the product until it was brought under a valid licence and to seek a licence modification if necessary.

The notices also referred to complaints involving products such as Healthify 100% Whey Protein (1 kg) and Noice Homestyle Madras Mixture with Peanuts, which were allegedly delivered after their expiry dates.

In another case, an Akshayakalpa Organic Egg was reportedly found to be expired, rotten and emitting a foul smell, with visible signs of contamination that rendered it unsafe for consumption.

The regulator also cited a complaint regarding Kakke da Paratha, which was allegedly spoiled and had developed a foul odour, making it unfit for human consumption.

According to the FSSAI, the Food Business Operator failed to take corrective action even after the complaints were escalated.

Another complaint involved an infant food formulation that was allegedly found in a deteriorated and unsafe condition. The regulator claimed that after the customer returned the defective product, another similarly compromised product was supplied as a replacement.

The FSSAI has asked the company to submit a detailed explanation addressing the reported violations, the circumstances surrounding the incidents, and the measures taken to prevent similar occurrences in the future.

The regulator has also sought information on the company's food safety protocols, quality control systems, corrective actions and internal compliance mechanisms.

The FSSAI warned that if the required explanation and compliance report are not submitted within the prescribed time, appropriate action may be initiated under the Food Safety and Standards Act, 2006.