Daijiworld Media Network – New York

New York, Jun 13: While healthcare professionals are optimistic about the role of generative AI (GenAI) in tackling pressing issues such as workforce shortages, rising costs, and administrative burdens, most organisations are yet to develop the readiness needed to use it effectively, according to a new report by Wolters Kluwer Health.

The report, released on Friday, revealed that although 80 per cent of respondents cited ‘optimising workflows’ as a key goal, only 63 per cent felt adequately prepared to implement GenAI for that purpose. Despite strong enthusiasm, there remains a wide gap between ambition and preparedness across hospitals and healthcare institutions.

“GenAI can be a gamechanger for driving sustainability and digital efficiency,” said Greg Samios, CEO of Wolters Kluwer Health. “But unless healthcare organisations take a unified and scalable approach to adoption, they risk falling behind.”

GenAI is being eyed to ease long-standing problems, including prior authorisation issues (67 per cent), EHR management (62 per cent), telehealth support (65 per cent), and cybersecurity (68 per cent). However, only 18 per cent of respondents were aware of formal policies for GenAI use, and just one in five had undergone structured training.

This lack of governance has raised concerns, with 57 per cent fearing GenAI overuse might weaken clinical decision-making, and 55 per cent expressing unease about transparency in diagnosis-related decisions.

The report calls for urgent strategic planning to integrate GenAI responsibly and effectively into healthcare systems.