Mangaluru, Oct 4: Started in 2002, GlowTouch (Diya Systems) today, is a pioneer and biggest home grown IT company with a global presence at 6 locations having 2500+ professionals.
GlowTouch LLC, a software development and a global business process outsourcing services provider based in Louisville, KY, operating from 6 locations globally, including Mangaluru having 2500+ professionals, is celebrating its 20th year in business in 2022. “It has been a remarkable journey from the company we were to the organization that we are becoming,” says Vidya Ravichandran, president and founder of GlowTouch.
GlowTouch was launched as a software development company, and that continues today. Having people with such a high level of technical proficiency is among the uncommon factors that have shaped the business. Contact center outsourcing services were natural to offer as reliance on tech systems grew, and with that, the need for high-quality service and support became more pronounced.
The value of customer care is now entirely at the forefront, turning support from an operational cost into a business strategy that promotes customer retention and can increase revenue. This trend of emphasizing quality support accelerated when the pandemic and its associated restrictions hit, and online activity jumped dramatically. Since the onset of the pandemic, GlowTouch has added over a dozen new clients and opened new locations onshore, nearshore, and offshore.
“We have seen several things evolve in this industry. One is how the dynamic between businesses and customers has tilted in favour of the consumer,” says Vidya Ravichandran. “It is why service has become so critical; retention is far more cost-effective than new customer acquisition. Second, the perception of outsourcing has shifted, gaining tactical value as businesses focus their primary energy on core products while taking on subject matter experts for other functions, including customer care.”
Along with its business growth, GlowTouch operates the GT Foundation as the conduit for reaching into the communities where the company is located. Recent initiatives include the purchase of ICU beds for a community hospital in Mangaluru and the introduction of targeted impact sourcing programs. One such programme has led to the hiring of remote workers from some of the most economically challenged areas.
Among the Foundation’s ongoing initiatives are a school, a mega-kitchen, a STEM-based mentoring and entrepreneurship program, and more. The company has been recognized here and abroad for its growth, exports, and philanthropy, and anticipates the opening of new locations in the years ahead.
GlowTouch has won Gold and Bronze Stevie® Awards - 2022
Company Recognized for Excellence in Customer Service
• Gold in the category of COVID-19 Response, Most Valuable Response by a Customer Service Team 2022
• Bronze in the category of Contact Center/Customer Service Outsourcing Provider of the Year 2022
GlowTouch was selected from among more than 2,300 nominations that were submitted by organizations in 51 countries.
The GT Foundation takes aim against COVID-19 new ICU beds purchased for Mangaluru hospital by GlowTouch.
GlowTouch Technologies has partnered with the Akshaya Patra Foundation to build and open a new mega kitchen facility in Mangaluru, India. Each day, the kitchen will serve 50,000 children attending government-aided schools in and around the Dakshina Kannada and Udupi regions.
GlowTouch also initiated a Fun-Task –Tick, a fun Friday activities for its new bees to keep them to active to understand business better.
Team GlowTouch is at 20 years celebration
GlowTouch‘s flagship function is JOSH. Every year, GlowTouch celebrates annual get-together activities with cricket, volleyball, tug of war etc for all employees. During December, all these activities will be concluded with dinner, dance and DJ.
Join the winning team.