Mangaluru: German couple stranded in city after undue delay in delivery of van's spare part


Abhijith N Kolpe
Daijiworld Media Network - Mangaluru

Mangaluru, Jan 12: A couple from Germany has been stranded in the city for the past three weeks, after their van broke down.

German couple Peter Pavlasek and Alona were on a world tour in their Mercedez Benz van, and had arrived in Mangaluru on December 19. Unfortunately, their van broke down shortly after they entered the city, and since then, they have been stuck here owing to undue delay in delivery of the van's spare part.

The shock absorber of their van developed a snag, after which Peter Pavlasek approached Mercedes Benz showroom in Mangaluru. The showroom asked him to order the spare parts in his own name to make the delivery faster, as otherwise it would have taken a month for the showroom to order and get the product delivered.

Accordingly, Pavlasek ordered the spare parts on December 20 from Estonia for 300 Euros, and the order reached Bengaluru airport just two days later, on December 22.

However, what was expected to be a simple matter turned into a mess after the package reached Bengaluru airport. The courier service, DHL, instead of mentioning the customer's name as Peter Pavlasek, delivered the order in the name of an employee of Benz showroom in Mangaluru. The showroom then gave a no-objection letter to Pavlasek so that he could collect the package from Bengaluru airport. However, when he went to the Bengaluru airport, he was refused stating several reasons, and faced problems with the customs. Pavlasek had to return empty-handed.

On January 6, Pavlasek spoke to the deputy commissioner of customs and after inspecting all related documents, he gave Pavlasek a no-objection letter for the delivery of the spare parts. Pavlasek was assured that the package would be delivered to Mangaluru, but so far the couple has not received it.

Speaking to daijiworld, Pavlasek said, "It is unforunate that I have been denied the delivery of a small spare part stating various reasons. Despite producing several documents to the persons concerned, they repeatedly refused to hand over the package. I visited the airport twice on December 30 and January 6, where I was assured that the package would be delivered to Mangaluru, but till today I have not received any call, and they are unavailable on phone."

He also alleged that a person named Vinod Prabhu from DHL was making him run from pillar to post and refusing to hand over the spare sparts. "I even spoke to the deputy commissioner of customs about the problem faced. He checked all my documents and gave me no-objection letter to deliver the spare parts, but still, for no reason, the DHL staff is refusing to deliver the parts even after producing neccessary documents. We have even paid Rs 2,000 as penalty through the Benz showroom on January 6, but still the package is on hold," he said.

The German couple however thanked the hotel manager Jaya Prakash and other staff for helping them out in this difficult situation.

In the meantime, daijiworld is coordinating with Mangaluru MLA Vedavyas Kamath to help sort out the issue. After being briefed on the matter, Kamath spoke to an official in the customs department and urged him to do the needful.


The couple's world tour

The couple has been on a world tour since May 1, 2019 in their Benz van, and have successfully covered up 15 countries including Poland, Iceland, Russia, Mongolia, Lithuania, Iran, Uzbekistan, Tajikistan, Kyrgyzstan, Pakistan, before reaching India on November 24.

In India they visited places like Delhi and Agra. Once their van is fixed, they will proceed from Mangaluru to Kerala and then they move to Myanmar, Thailand, Indonesia, Austrailia and New Zealand.

  

Comment on this article

  • Janna, Bangalore

    Tue, Jan 14 2020

    We should be ashamed about this incident,Germany tie up with india for make in india programme but we cannot find Benz parts in india.what kind of reputation we have in front of international tourist.

    DisAgree [1] Agree [1] Reply Report Abuse

  • Moras, BANGALORE

    Tue, Jan 14 2020

    I am not surprised at all. We cannot understand this Indian customs rules and regulations. It is not the problem with DHL nor the MB showroom. Although Mercedes Benz should be having all the spare parts in Indian Market instead of importing them on Individual basis.

    DisAgree [1] Agree [2] Reply Report Abuse

  • Richard, India

    Mon, Jan 13 2020

    SHAME to all of us, Shame to Mercedes which could not do a small service to this foreigner , shame to customs and biggest shame to DHL guys for harassing the man. This is the clear picture of what our country has become today.

    DisAgree [4] Agree [12] Reply Report Abuse

  • Jaimini P.B., Manipal,Sharjah

    Mon, Jan 13 2020

    Please write to PMO immediately, Mr Vinod Prabhu from DHL will personally deliver spare parts at your door...Memo from PMO will make him run faster than Mercedez....I bet....Thank you Daiji for breaking this news...Couple must get justice.

    DisAgree [2] Agree [12] Reply Report Abuse

  • Sameer, Mangalore

    Mon, Jan 13 2020

    You dont know anything about BANGALORE CUSTOMS , one of my friend sent me a old used tv to me a year ago , these customs people made us dance we were ready to pay the duties but they started asking various documents which an individual cannot provide , this was an old tv worth 15thousand indian rs and finally at the last they asked for 2.5 lakhs custom dutie on it which included demurage charge., i left the tv and asked the customs to keep it for them self, this was a gift for my 9 yr son from his cousin, never import anything from abroad on individual name they will make you dance , where else big big shipments get released from customs they keep an eye of small used items they dont even care for the sentiments.

    DisAgree [1] Agree [8] Reply Report Abuse

  • Raj, Mangalore

    Mon, Jan 13 2020

    They are invitees of pumpwell flyover inauguration...one of the wonders of world ...thanks to Nalin for making mangalore a smart city....

    DisAgree [1] Agree [14] Reply Report Abuse

  • Rudolf Rodrigues, Mumbai

    Mon, Jan 13 2020

    Being an international auto manufacture, It's a big shame on Mercedes Benz India that they were not able to arrange a small spare part for their original vehicle when the owner was paying the costs!

    IT SHOULD BE A PROUD THING FOR MERCEDES BENZ THAT SOMEBODY HAS CHOSEN THEIR VEHICLE TO TRAVERSE THE WORLD; THEY SHOULD BE CONSIDERED "BRAND AMBASSADORS OF MB" SINCE THEY ARE TEST DRIVING THEIR VEHICLE AROUND THE WORLD!!!

    IT'S A SLAP ON THE FACE OF "MBI" REPRESENTATIVES WHO COULD NOT ARRANGE FOR A SMALL SPARE PART WHEN THEY ARE BOASTING ON THEIR ACHIEVEMENTS!!

    DisAgree [3] Agree [32] Reply Report Abuse

  • T.Dsilva, Udupi

    Mon, Jan 13 2020

    Please read the news report properly.

    DisAgree [8] Agree [8] Reply Report Abuse

  • H. Almeida., Bendur/Andheri

    Mon, Jan 13 2020

    I am not at all suprised or shocked, by this sordid episode happening on our soil... We Indians have a lethargic work ethics in the entire world !!! Ye sab hota hai !!! Chalta hai !!!! Dont blame others, just blame yourself !!!!

    DisAgree [3] Agree [18] Reply Report Abuse

  • Johnny, Mangalore

    Mon, Jan 13 2020

    We should advice foreigners to buy maruti to travel in India.

    DisAgree [18] Agree [7] Reply Report Abuse

  • Fernandes, Mangalore.

    Mon, Jan 13 2020

    Mr.Johnny,, Pls don't apply salt to the wound. Instead, apologize or sympathize for bad treatment from Mangalore and great DHL personnel Vinod Prabhu. THey may in life remember Mangalore for what they have faced.

    DisAgree Agree [20] Reply Report Abuse

  • Sunil D'Souza, Mangalore

    Mon, Jan 13 2020

    Looks like someone somewhere is planning to make some quick money.

    DisAgree [1] Agree [21] Reply Report Abuse

  • Nelson D'lSouza, Mangalore

    Mon, Jan 13 2020

    Have they tried paying a bribe ? Thats how we get things done in India. The govt shld advertise this for the convenience of tourists who visit

    DisAgree [1] Agree [18] Reply Report Abuse

  • k b r, Mangala Uru

    Mon, Jan 13 2020

    this delay is nothing... they should be shown around pumpwell flyover delay...

    DisAgree [4] Agree [20] Reply Report Abuse

  • Roshan S, Moodbidri, NJ

    Mon, Jan 13 2020

    This is couple's mistake that they are doing this world tour through developing countries. Risky adventure.. just glad that they are alive and nobody robbed them.

    DisAgree [8] Agree [10] Reply Report Abuse

  • Clifford, Mangalore

    Sun, Jan 12 2020

    Many countries have issued travel advisories against travelling in India, I read in the media that Modi said he is promoting tourism in Calcutta. No wonder India is loosing on tourism, Lot of peiole from west go to Srilanka and Far East.

    DisAgree [3] Agree [14] Reply Report Abuse

  • Chetan, Mangalore

    Sun, Jan 12 2020

    Welcome to India Sir.

    DisAgree Agree [6] Reply Report Abuse

  • Ronald, Mangalore

    Sun, Jan 12 2020

    The spare part arrived to Bangalore Airport within two days but then not delivered where it should be. Such a pathetic service. by DLH India. Catch and punish harshly who are responsible for causing such an inconvenience to the coupe. Its frustrating.

    DisAgree [1] Agree [51] Reply Report Abuse

  • Chandu, Karla

    Sun, Jan 12 2020

    This does not come as a surprise. This is our work culture to harass people whether it is government departments or private companies. This will not change at least in this century.

    DisAgree [2] Agree [59] Reply Report Abuse

  • Sudesh pai, MANIPAL

    Sun, Jan 12 2020

    In this whole story Vinod PRABHU of DHL is the culprit he should.borne all the expenses incurred by the tourists or DHL should terminate this person from the job

    DisAgree [2] Agree [80] Reply Report Abuse

  • Kennedy, Udupi / Erie, PA, USA

    Sun, Jan 12 2020

    How difficult to track down Mr. Vinod Prabhu from DHL and directly ask him the reason, for someone from Mangalore who wants to help this couple. I am sure the Daiji world has resources and authority for the investigation and finds the cause if the Daiji world wants to help this couple.

    I am trying to use my resources and online resources to reach out to DHL to find Mr. Vinod Prabhu's contact details and talk to him directly. I will post here my comments if I succeed.

    DisAgree Agree [61] Reply Report Abuse

  • Lancy Dsa, Mudarangadi/ Kalmady

    Sun, Jan 12 2020

    Everyone blaming DHL, Customs etc. But why the shock absorber broke after travelling 15 countries and in mangalore? I think now the roads are not so bad. They should have order for 3 more because still they have to travel a lot in India.

    DisAgree [23] Agree [25] Reply Report Abuse

  • Ronald D, Udupi

    Mon, Jan 13 2020

    Luckily you did not suggest to carry spare engine and gear box and tires so that vehicle is full of spares and no room for luggage and seating!!

    DisAgree Agree [10] Reply Report Abuse

  • Alphonso Dsouza, Mumbai

    Sun, Jan 12 2020

    This is what we can expect to help our guests in today's India. It pains. I have been to Germany with my family. Despite having a GPS we could not find the place we wanted to visit in Frankfurt. A local German Lady was so good, she asked us to follow her to the point . We could not thank her enough. Our respect for Germany simply grew. Our people must learn this from Intl experience.

    DisAgree [3] Agree [67] Reply Report Abuse

  • RonRon, Udupi

    Sun, Jan 12 2020

    This is Indian Customs my dear.......

    DisAgree [4] Agree [58] Reply Report Abuse

  • Dinesh, Dubai

    Sun, Jan 12 2020

    He should have approached Nalin Anna

    DisAgree [15] Agree [64] Reply Report Abuse

  • Dam, Mangalore

    Sun, Jan 12 2020

    😂😂🤣🤣

    DisAgree [1] Agree [30] Reply Report Abuse

  • Wilson, Mangalore

    Mon, Jan 13 2020

    It will get more delayed like Pumpwell flyover....!!!

    DisAgree [3] Agree [9] Reply Report Abuse

  • Haneef, Mangalore

    Sun, Jan 12 2020

    Boycott DHL in support of couple.

    DisAgree [4] Agree [78] Reply Report Abuse

  • Al Dsouza, Canada

    Sun, Jan 12 2020

    Courier the employee is at fault for not delivering the package on time. Courier company should be penalized and sued for the damages faced by the couple of their valued time and harrassed by companies employees knowingly delayed the goods. Shame .find out the motives of that employee why he was haarrasing.

    DisAgree [1] Agree [60] Reply Report Abuse

  • Jossey Saldanha, Mumbai

    Sun, Jan 12 2020

    I wonder what this German couple is thinking of India ...

    DisAgree [8] Agree [73] Reply Report Abuse

  • Jossey Saldanha, Mumbai

    Sun, Jan 12 2020

    Jaisa Raja Vaise Praja ...

    DisAgree [17] Agree [72] Reply Report Abuse

  • Sunil Pinto, Dubai/ Udupi

    Sun, Jan 12 2020

    Vinod Prabhu unnecessarily harassing this German couple...
    I wonder what is his agenda?

    DisAgree Agree [97] Reply Report Abuse

  • Ronnie, Kinnigoli/Canada

    Sun, Jan 12 2020

    Not be surprised at all. That van should have been back on the road in 3 to 4 days time after the visitor ordered the part himself. As soon as the part landed in Bangalore the Indian bureaucratic minds took over the process of delivery and now the German tourists are stranded. This sour experience will stick forever in the minds of the visitors. Now we are in 2020s and we have not still adapted to the business practices of rest of the world. We love to talk to big about our nation but we still nurture primitive mindsets.

    DisAgree [1] Agree [70] Reply Report Abuse

  • PenMightierThanTheSword!, Mangalore

    Sun, Jan 12 2020

    This is Modi's India under command from Amit Shitler ! Acche din for all Indians and foreigners!

    DisAgree [26] Agree [64] Reply Report Abuse

  • John V., Mangalore

    Sun, Jan 12 2020

    Modi or Gandhi, it's Indian system, which cannot be fixed.

    DisAgree [5] Agree [33] Reply Report Abuse

  • denzil fernandes, Bangalore-562110

    Sun, Jan 12 2020

    RIDICULOUS to say the least. The German couple selected Mangalore for their visit and we have shown our pathetic hospitality by putting them into inconvenience. God knows why the courrier company made a mess of the delivery of the spare part. Why they did not contact the D.C. for help and get their problem solved? Given another chance will they come back to Mangalore again for another visit I wonder.

    DisAgree Agree [46] Reply Report Abuse

  • Joe, Mangalore

    Sun, Jan 12 2020

    Please read the article thoroughly before commenting, it is DHL which is at fault.

    DisAgree [5] Agree [40] Reply Report Abuse

  • Anwar, Mangaluru

    Sun, Jan 12 2020

    DHL is a carrier, they do not regulate customs. Here, customs refused to handover over citing multiple issues as stated in this article.

    DisAgree [17] Agree [19] Reply Report Abuse

  • Joe, Mangalore

    Sun, Jan 12 2020

    Read it once more

    DisAgree [1] Agree [27] Reply Report Abuse

  • Fernandes, Mangalore

    Mon, Jan 13 2020

    Dear Mr.Anwer, for your easyness, extract of news article.
    "The courier service, DHL, instead of mentioning the customer's name as Peter Pavlasek, delivered the order in the name of an employee of Benz showroom in Mangaluru. .............."He also alleged that a person named Vinod Prabhu from DHL was making him run from pillar to post and refusing to hand over the spare sparts.

    DisAgree Agree [5] Reply Report Abuse

  • Anwar, Mangaluru

    Sun, Jan 12 2020

    Dear Peter,

    That's how we work in this part of the world, & I am not proud of it.

    DisAgree [3] Agree [30] Reply Report Abuse

  • Subhash Chandra, Mangalore

    Sun, Jan 12 2020

    DHL India has very bad service, once I sent a used USB pendrive from UAE to Mangalore containing some important data, the DHL staff listed it as brand new USB online and created a mess at Chennai airport finally I asked the recipient to pay 1,500 Rules as customs charge to release the item. Kindly use govt based India post for international parcel even it's little bit expensive your items reach safely.

    DisAgree [1] Agree [50] Reply Report Abuse

  • D Souza, Mangalore

    Sun, Jan 12 2020

    And the government wants to promote tourism in South Kanara...... Big joke!

    DisAgree [4] Agree [52] Reply Report Abuse

  • Ashi, Mangalore

    Sun, Jan 12 2020

    See how he suffering for small package. And BJP / followers says CAA/NRC is simple. Normal documents enough to prove citizenship as Demonitization was done only for black money holder and whole 130 crore people suffered ridiculously.

    DisAgree [8] Agree [49] Reply Report Abuse

  • Dylan, Mangalore

    Sun, Jan 12 2020

    That is why we have bad tourism in Mangalore. We should be helpful to people who visit our country not be harsh with them.

    DisAgree [2] Agree [51] Reply Report Abuse

  • Indian, India

    Sun, Jan 12 2020

    Shame on the mannerism of Indians...
    We bring down our own value if we cause inconvenience to foreigners... I believe even in airports these type of sick mentalities of oldage of sanathan times have been employed by 2 gujjus in center

    DisAgree [5] Agree [42] Reply Report Abuse

  • John, Mangalore/London

    Sun, Jan 12 2020

    In Kuwait they call aada Hindi aada bangali aada cilani!!That's why there is no respect for Indians abroad

    DisAgree [5] Agree [29] Reply Report Abuse

  • Rems, Mangaluru

    Sun, Jan 12 2020

    Harassing foreigners. Because our text books say gore people are bad and racists and we have grown up with the same impression. I have imported so many parts from abroad, never had a problem.

    DisAgree [4] Agree [31] Reply Report Abuse

  • Max, Mangalore

    Sun, Jan 12 2020

    We locals are used to such problems and red-tapism.. Please spare the tourists..Let them have a good time here.

    DisAgree [1] Agree [86] Reply Report Abuse


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Title : Mangaluru: German couple stranded in city after undue delay in delivery of van's spare part


 
 
 
 

 
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