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Mangaluru airport retains top slot in spite of slide in service quality


Daijiworld Media Network - Mangaluru (SP)

Mangaluru, May 14: During the first quarter of 2019, in spite of suffering a decline in terms of service quality criterion, the international airport here has maintained its top ranking in terms of the survey of private and public-private partnership airports survey.

As far as service quality rating is concerned, this airport had got 4.92 rating for the three-month period from October 2018 to December 31. During the first three months this year, the service quality rating saw a slump to 4.85. If we take into account all the airports in the country, the service quality ranking of this airport this year has slipped from 27th to 38th. The average rating of the airports stands at 4.6 and hence the city with 4.85 marks has succeeded in topping the list.

The rating is awarded, duly taking into account the time passengers are forced to wait in the queue, connectivity to airport from different parts of the city, adequacy or otherwise of parking system, quality of security staff service etc.

Ahmadabad with 4.81 and Thiruvananthapuram airport with 4.8 have been ranked at second and third spot after Mangaluru.

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Comment on this article

  • Thanzeel, India

    Wed, May 15 2019

    This report came after the election of DK. Otherwise, our MP could have at least one point for his cap.

    DisAgree Agree [1] Reply Report Abuse

  • Evans C. Sumitra, Udupi/New York, USA.

    Tue, May 14 2019

    My big salute to Mangalore airport and the dedicated staff for retaining the top slot in service quality which is first and foremost for all passengers. Keep it up.

    DisAgree [8] Agree [2] Reply Report Abuse

  • Greg D'Cunha, Mangalore

    Tue, May 14 2019

    Being Mangalorean , I don't like the way the passengers are treated by the security staffs especially the Costume duty staffs. I prefer international transfers via Bombay. Quickest journey is the only reason we choose Mangalore airport. I hope there grows lot of discipline among the airport crew.

    DisAgree [3] Agree [22] Reply Report Abuse

  • Vincent Rodrigues, Katapadi/Bangaluru

    Tue, May 14 2019

    Decline in quality of service if any need to be snubbed in the bud,

    DisAgree Agree [5] Reply Report Abuse

  • SmR, Karkala

    Tue, May 14 2019

    Mangalore International Airport is the only airport in India were homebound passengers are frisked with no baggage claim.
    The first airport in the world was a customs officer saying duty for 'used clothes'. The only airport in the entire nation was baggage claim need one hour long waiting despite only one aircraft landing.

    Jai Hind

    DisAgree [3] Agree [44] Reply Report Abuse

  • Kudla, Kudla

    Tue, May 14 2019

    Doesnt have basic wifi. On what basis top ranking

    DisAgree [4] Agree [44] Reply Report Abuse

  • Jossey Saldanha, Mumbai

    Tue, May 14 2019

    Thank you Adani ...

    DisAgree [27] Agree [12] Reply Report Abuse

  • RkR, Mangalore/Dubai

    Tue, May 14 2019

    Toppers as always - Love ❤️Mangalorean🎉

    DisAgree [25] Agree [6] Reply Report Abuse

  • Augustine Daniel DSouza, Udupi Mumbai STATE OF KUWAIT.

    Tue, May 14 2019

    Mangaluru International Airport is best and beautiful and service is improved lot.

    DisAgree [46] Agree [13] Reply Report Abuse

  • Lesly Saldanha, Shirva/ Dubai

    Tue, May 14 2019

    Yes but they need to improve Baggage claim Time And Improvisation in Manual Checking of passenger after/before immigration.

    DisAgree Agree [26] Reply Report Abuse

  • jimmy-Mangalore, Mangalore

    Tue, May 14 2019

    Mangalore airport service is not upto the mark, Even the recently opened KANNUR airport service is better than mangalore airport.

    DisAgree [3] Agree [29] Reply Report Abuse

  • Prakash, Sharjah

    Tue, May 14 2019

    In Arrival before immigration only one mens toilet is provided,long q in the morning flight arrival time.Need to increase the no of toilets.

    DisAgree [1] Agree [24] Reply Report Abuse

  • Prashant Karkera, Hejamady/Mumbai

    Tue, May 14 2019

    Thanks to Adani group, they have contracts for airport operations in Mangaluru .....

    DisAgree [35] Agree [7] Reply Report Abuse

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