Daijiworld Media Network - New Delhi
New Delhi, Nov 13: A global Microsoft outage has disrupted airline operations in India, with SpiceJet cancelling three flights departing from Delhi and several others facing delays.
According to reports, SpiceJet cancelled three flights from Delhi to Pune, Leh and Mumbai. Two other flights operating on the Delhi-Darbhanga and Delhi-Mumbai routes were delayed.
Delhi Airport, in a post on X, said some flights could be affected due to operational challenges faced by SpiceJet. It advised passengers to contact the airline directly for the latest updates on flight status and travel plans.
IndiGo has also reported operational difficulties due to the Microsoft outage. The airline said its email support service was affected and might not receive customer emails.
However, other support channels remained available. IndiGo advised passengers requiring urgent assistance to contact its AI-powered support assistant, 6E Skai, through its website or mobile application.
Meanwhile, Air India said its flight operations remained unaffected and there was no disruption to its communication channels. The airline said it was closely monitoring the situation and had temporarily rerouted its email services to ensure uninterrupted communication with passengers.
The global outage has affected several Microsoft platforms, including Outlook, Teams, Copilot and Microsoft 365. Thousands of users across the world reported difficulties accessing these services.
Downdetector recorded around 1.3 lakh reports of problems accessing Outlook shortly after 1 pm US time. Users also reported disruptions to Microsoft's workplace messaging platform Teams, its AI assistant Copilot and other Microsoft 365 services.
Acknowledging the disruption, Microsoft said it was investigating reports of users experiencing difficulties accessing Exchange Online mailboxes through multiple connection methods in the Americas.
The company said the issue could also affect Microsoft 365 service connectivity for users in other regions and that updates were being shared through the Microsoft 365 admin centre under incident reference EX1550543.