Daijiworld Media Network - Sullia

Sullia, May 4: In a case of internet service disruption, the consumer court has found deficiency in service and directed BSNL to pay compensation to Harisubrahmanya, a resident of Puchappadi village.

Harisubrahmanya had been using BSNL Airfiber connection since February 2019 and was paying a monthly fee of Rs 589. However, the internet connection was completely disrupted from December 26, 2024. It is alleged that despite lodging multiple complaints with the local office and customer service centre, the issue remained unresolved. Following this, he approached the consumer commission.

After hearing the case, the consumer commission ordered BSNL to pay a total compensation of Rs 30,000 within 45 days, which includes Rs 25,000 for deficiency in service and mental agony, along with Rs 5,000 towards litigation expenses.

In its order, the commission stated that it is the responsibility of the service provider to ensure continuous and quality service after collecting monthly charges. It observed that ignoring complaints regarding service disruption amounts to deficiency in service. The commission also warned that if the compensation is not paid within the stipulated period, an annual interest of 6 percent will be levied on the outstanding amount.