Daijiworld Media Network – Mangaluru (MS)

Mangaluru, Feb 22: Several individuals are still awaiting their smart cards even after three months of receiving their new vehicles. The prolonged delay in smart card issuance by the RTO has led to a significant backlog in the distribution of RCs over the past few months.

Customers who have recently purchased vehicles find themselves in a frustrating situation as they await the issuance of their RC and DL smart cards. Unfortunately, obtaining accurate information regarding the delay has proven to be a challenge, with conflicting statements from RTO officials.

The responsibility for generating smart cards for Karnataka RTO offices is outsourced to the private company Rosmata. Issues have arisen in the smart card delivery process due to complications with the software transfer. Delays in printing occur when proper information is unavailable for certain smart cards.

Although some customers receive mobile notifications indicating that their smart cards have been dispatched to their addresses, they do not receive the cards. Upon checking the website, they often find that records for such deliveries are unavailable.

For goods vehicles, especially those involved in public transport, the RC is crucial. Without the RC, the RTO does not issue permits or Fitness Certificates (FC), causing significant inconvenience.

Yogish, the state transport commissioner, acknowledged the smart card issue, stating that efforts are underway to resolve it. He mentioned that such issues arise once or twice a year, and the department typically resolves them promptly.

Sridhar Mallad, ARTO, Mangaluru, provided an update on the situation, stating, “Smart card distribution is pending for 5700 people. Most of the smart cards are in the process of being prepared, and the issue will be completely resolved in the next couple of weeks.”