Mangaluru: Diya Systems – 150 openings in technical support


Media Release

Mangaluru, Dec 13: Diya Systems, is a fully owned subsidiary of GlowTouch Technologies, an award-winning technology services firm delivering custom technology services to business of all sizes around the globe.

Headquartered in Mangaluru, India, Diya Systems, provide custom application development services, customer and technical support, website development, and more. The company started its operations in 2001 and today are with more than 1,550 professionals. Diya Systems is the largest IT/ITeS company based out of Mangaluru. They have been certified in 9001:2015 (QMS), 14001:2015 (EMS) and 27001:2013 (ISMS).

Diya Systems’ vision is to be a leading global provider of innovative technology solution and a trusted ‘go-to’ partner for those they serve.

Currently, the company has openings in ITeS division (Tech support Voice + Non Voice)

Role: Technical Support: Providing back end support to customers through email and chat, troubleshooting technical issues.

Qualification: Graduates in BE, BCA, BSc

Experience: 0 to 2 years

Work location: Mangaluru

Salary: Around 2.2 lac + Shared Accommodation

Job Description:

• Troubleshoot a variety of technical and non-technical issues that customers experience with their web hosting plans and services.
• Provide technical support for level-one escalation issues via the help desk.
• Should multitask and meet specific goals set by supervisors and the managers.

Eligibility Criteria:

• Excellent written and verbal communication skills in the English language.
• Ability to work well with a team in a fast-paced, constantly changing environment
• Outstanding customer service skills and a dedication to provide a great customer service
• Reliable to work in rotational shifts and to complete work as per expectations.
• Ability to multitask and meet specific goals set by supervisors and management.

Attributes:

• Graduates with a BE, BTech, BCA, BSc IT, BSc CS, MCA & MSc
• Excellent in English communication, Verbal & Written
• Strong in Logical thinking and Learning Skills
• Minimum Typing speed 35wpm & good in Keyboard Shortcuts
• Able to handle 3 chats at a time
• Knowledge on web hosting is an added advantage
• Flexible to work - 24/7 - Rotational shifts including night shifts

As an employee they would be eligible for:

• Shared Accommodation to bachelors
• Transportation in Mangalore city (certain pick & drop points)
• Provident fund, ESIC & Gratuity
• Medical Insurance & Doctor at Campus
• ATM & Food court

Link to share the CVs: https://in.glowtouch.com/technical-support-nonvoice-email-chats/

Or CVs can be shared through career@diya.net


Contact:


Diya Systems Mangalore Private Limited,
Diya Campus, Mary Hill, Airport Road,
Mangaluru - 575015
Ph: 0824 2880602
www.diya.net or www.glowtouch.com

  

Comment on this article

  • Vikas R, Davangere

    Sat, Dec 14 2019

    It's good to see that youths are getting job and well developing

    Reply Report Abuse Agree [1]

  • abdul munim, mangaluru

    Fri, Dec 13 2019

    what is the upper age limit, especially for customer service?

    Reply Report Abuse Agree [5]

  • Stany Dsouza, Kulshekar

    Fri, Dec 13 2019

    Time for blore youths/Uncle/Aunties to migrate back and leave with your family. Enjoy! Ache din for youths

    Reply Report Abuse Agree [4]

  • Sujay, Manipal

    Fri, Dec 13 2019

    Hardware networking engineer

    Reply Report Abuse Agree [1]

  • Raj, MANGALURU

    Fri, Dec 13 2019

    N ppl say no jobs all over.. Wt a joke.. Wel done Diya systems..

    Reply Report Abuse Agree [14]

  • prem, moodbidri

    Fri, Dec 13 2019

    150 openings will solve India's unemployment problem???

    Reply Report Abuse Agree [10]

  • Raj, MANGALURU

    Fri, Dec 13 2019

    Is tat not job opportunities? Y the crap fuss abt it?? Befre 2014 india was america o wt?? Infact nw companies like Apple have come to India.. Haha..

    Reply Report Abuse Agree [5]

  • Arun, Mangalore

    Fri, Dec 13 2019

    Hey! youths of Mangalore take this opportunity to join the homegrown Organization and improve your career in the IT field. Many were complaining that there are no Jobs in Mangalore. This is a fantastic opportunity.

    Reply Report Abuse Agree [13]


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