National / World

AI boss asks commanders to greet passengers with 'Jai Hind'


New Delhi, May 22 (PTI): Faced with numerous complaints from its customers of being 'inhospitable' and 'insensitive', especially in times of flight delays, Government-run Air India wants to address them with the nationalistic spirit.

According to carrier's Chairman and Managing Director, Ashwani Lohani, using the words 'Jai Hind,' (Victory to India or Long live India) by the flight commander before take off, would make a tremendous impact (on the passengers in case of delays).

"The captain of a flight should often connect with passengers during the journey and, at the end of first address, using the words 'Jai Hind' would make a tremendous impact," Lohani, who is trying to turnaround the loss-making flag carrier said in a recent communication to his employees.

Besides, Lohani in his communication has also asked the staff to be "courteous and polite" to passengers and said wearing a smile would be a "good thing".

In a lengthy message, Lohani also sought to sensitise the employees to the need of ensuring that passengers have a "good experience" with Air India, especially at a time when the carrier is looking to bring about a turnaround in its fortunes.

This comes against the backdrop of multiple incidents in recent times, ranging from controversies involving people with disabilities to bad quality of food, to quarrels among staff, resulting in flight delays.

"The cabin crew should greet the passengers while emplaning and deplaning with a 'namaskaar' as was the tradition. A smile on the face and conversing sweetly and politely without an iota of irritation would be a good thing," Lohani said.

During Aircraft on Ground (AOG) or progressive delay exceeding 30 minutes, Lohani said, the airport manager and the station manager should immediately reach the site and attend to the passengers.

"There should be adequate communication to the passengers and their boarding/lodging needs should be taken care of without delay," he said, adding that station manager and airport manager have to be proactive and positive with a problem solving approach.

Comment on this article

  • Vincent Rodrigues, Frazer Town,B'lore

    Mon, May 23 2016

    Looks to be reasonable and better the passengers greet in other way wihout giving any scope for any contraversy

    DisAgree Agree Reply Report Abuse

  • N.M, Mangalore

    Sun, May 22 2016

    crazy fake nationalists.

    Somali janata party's new mantra Chant Bharat mata ki jai and loot India.

    DisAgree [1] Agree Reply Report Abuse

  • Roy D' Silva, Kulshekar / Dubai

    Sun, May 22 2016

    Comments wodhudh banjara thelthe..

    DisAgree [1] Agree Reply Report Abuse

  • vivek, herebile / abudhabi

    Sun, May 22 2016

    seems like Unstable brain...we pay!!..Muft ka nahi!!...yaa baap ka nahi!...

    DisAgree [1] Agree Reply Report Abuse

  • Shankar, Mangalore

    Sun, May 22 2016

    I have seen an Air India counter staff in Mangalore Airport with Dirty Orange top where you can literally see the dirt on the sleeves.
    Hair was not done. Moreover she was behaving rude with an elderly lady, where i had to intervene to teach the staff some manners!

    DisAgree [1] Agree Reply Report Abuse

  • Ravi Shetty, Mangalore/UAE

    Sun, May 22 2016

    Ashwani Lohani are you OK, do you want the crew member to greet us with Jai Hind while we are boarding the flight or having any other issues like flight delay etc, but not with welcome on board, sorry for the inconvenience etc? Don't you think you need to be educated in this matter.

    DisAgree [3] Agree [14] Reply Report Abuse

  • A. S. Mathew, U.S.A.

    Sun, May 22 2016

    Who is this Ashwani Lohani? Indeed, another duplicate of Srmiriti Irani which shows the high level ion standard of the BJP Government. He might have been a top ranking RSS soldier.

    DisAgree [1] Agree Reply Report Abuse

  • George Lawrence, karkala

    Sun, May 22 2016

    JAI NAMO

    DisAgree [2] Agree [12] Reply Report Abuse

  • shahnawaz kukkikatte, dubai/udupi

    Sun, May 22 2016

    Its better to say the following one by one by the crew

    Om, salam alaikum, praise thy lord, jai hind, bharat mata ki jai, go mata ki jai, modi ki jai,
    bhagwat ki jai etc etc..

    DisAgree [12] Agree [20] Reply Report Abuse

  • Langoolacharya., Belman/Washington,DC.

    Sun, May 22 2016

    Those who refuse to say 'Jai Hind'i can say 'Go mata Ki Jai' instead...

    ...JH...

    DisAgree [7] Agree [10] Reply Report Abuse

  • Shankar, Mangalore

    Sun, May 22 2016

    Laastudonji "Shahnawaz Saab Ki Jai!" uppad!

    DisAgree Agree Reply Report Abuse

  • Hemanth Hegde, Mangalore

    Sun, May 22 2016

    In India do any mistakes and chant Bharat Mataki Jai, Any delay in flight and rude behavior of AI staff then "Jai Hind", In the Immigration "Sare Jhase Acha" Customs "Vande Mataram".

    All farmers should go to bank and Sing Jana Gana and the loan will be waived. Where we are heading.

    DisAgree [3] Agree [15] Reply Report Abuse

  • Rosario Fernandes, Kallianpur

    Sun, May 22 2016

    FEKUji is going overboard. The day will come we have to say THIS to buy a movie ticket. THIS IS ARTIFICIAL NATIONALISM.

    DisAgree [5] Agree [16] Reply Report Abuse

  • Dev Sagar, Mangalore

    Sun, May 22 2016

    Why only "Jai Hind"? All crew should wear Khadi, serve food in banana leaf and offer tender coconut water paan. Why not sing "Jana Gana Mana" before and "Vande Mataram" after the announcement. At the end all these things don't matter. What matters is timeliness, quality of service and condition the aircraft especially the seats.

    DisAgree [4] Agree [25] Reply Report Abuse

  • A. S. Mathew, U.S.A.

    Sun, May 22 2016

    Exactly very correct. No fork-tissue paper or knife food fully vegetarian. The same food prepared in AI 1 consumed by Mr. Modi. No liquor at all. Yoga chambers inside the cabin and two dozen yoga gurus/aircraft. The Minister of Yoga appointed by Mr. Modi is not talking anything about Yaga. Is he in a long sleep? Take off the writing AI and change that with Jai Hind. Jai Hind!

    DisAgree [3] Agree [13] Reply Report Abuse

  • Flavian, Mangaluru/Kuwait

    Sun, May 22 2016

    Most of the government institution/offices are adopting same routines, like slow, delay, no time frame etc.. but few bucks will solve all such irregularities.

    By the way did Vijay Mallya travell by Air India? Everything on time! No technical fault or other reasons (everything took place as per schedule)

    DisAgree [1] Agree [8] Reply Report Abuse

  • willie, Mangalore

    Sun, May 22 2016

    Action will speak louder than the words.
    Forget all these hollow meaningless words. Just maintain the service on time with real quality and earn a thank you from each passenger. I feel this will be more appropriate and will speak good.

    DisAgree [3] Agree [10] Reply Report Abuse

  • Ramesh S, MANGALORE

    Sun, May 22 2016

    ..thank God DW given meaning of JAI HIND in bracket, otherwise many would have said its a dictate by RSS..earlier whenever there is public speeches Congress leader use to end speech with Jai Hindh..now i rarely hear..

    DisAgree [16] Agree [4] Reply Report Abuse

  • Mohammed, Kundapur/Qatar

    Sun, May 22 2016

    Stupidity At Peak Level ...!!!
    First Teach Your Pilots About Time Management and Discipline...!!!
    So Many AI Flights has been Getting Delayed due to Non-Payment of Salaries to Staff...!!!
    AI is Operating Only for MODIJI's Foreign Tours ...!!!

    DisAgree [6] Agree [24] Reply Report Abuse

  • A. S. Mathew, U.S.A.

    Sun, May 22 2016

    Air India's staffs, both on the ground and in the cabin dispose their smile at the trash bin before starting the work as if preparing to jump down from the sky
    holding an umbrella instead of a parachute.

    For example, Qatar airways was started in 1994, basically the Government of Qatar is financing the operation and the staff in the flight operations are mainly from other countries. The three leading airlines challenging the once dominant western and U.S. airlines are Qatar-Ethiad and Emarates and they are growing too fast ranking at the tope list in service and customer satisfaction.
    "Jai Qatar " is the magical formula of their success indeed.

    In the "SKYTRAX" international rating organization of the airlines of the world, among the top 100 airlines of the world, AI can't be found in good customer rating.

    Now, the magic word of " Jai Hind"
    with an artificial smile will make AI as the top ranking airlines of the world in the SKYTRAX list.
    Special mineral mix tooth paste will be used by the employees to brighten the teeth. Jai Hind!

    DisAgree [2] Agree [10] Reply Report Abuse

  • GUESS WHO, INDIA

    Sun, May 22 2016

    You mean to say PATANJALI TOOTH PASTE?

    DisAgree Agree Reply Report Abuse

  • Jossey Saldanha, Mumbai

    Sun, May 22 2016

    Is Air India fighting Pakistan by chanting 'Jai Hind'.
    Just a simple Namaste will suffice.
    Something is going wrong terribly ...

    DisAgree [5] Agree [35] Reply Report Abuse

  • Arun, Mangalore

    Sun, May 22 2016

    I suggest "Bharat Mata Ki Jai"
    It is best solution for all issue faced by India

    DisAgree [19] Agree [4] Reply Report Abuse

  • arm, ksa

    Sun, May 22 2016

    There is really some technical Problem and delays in thinking also. You want to prove what you are and drag India also.

    DisAgree Agree [4] Reply Report Abuse

  • Prakash, Mangalore

    Sun, May 22 2016

    Best way to connect to the passengers would be clear & timely on board announcements. Apologies for any & stating the reasons for delay from the flight deck. And effectively , help witha a smile and politeness from the cabin crew. This is all that matters. Not a rocket science.

    DisAgree [1] Agree [14] Reply Report Abuse

  • Shankar, Mangalore

    Sun, May 22 2016

    Ashwani Lohani should give his twitter account name, facebook and Whats app number to public. It would be better if these details are available on each seat.

    I bet, hundreds of rude faced pictures will be sent in the first day itself!!

    DisAgree [1] Agree [21] Reply Report Abuse

  • steven, dxb

    Sun, May 22 2016

    Non Sense

    DisAgree [7] Agree [24] Reply Report Abuse

  • Mahendra Shetty, Mumbai Mangalore

    Sun, May 22 2016

    BEFORE WE USED TO HEAR THE NAME CALLED ITALIAN KI JAI..

    NOW WE ARE HEARING THE PROUD WORD IS CALLED JAI HIND. ...

    DisAgree [30] Agree [8] Reply Report Abuse

  • gm, mlur

    Sun, May 22 2016

    90 ka ek peg dhe dho sab kush....

    DisAgree [5] Agree [24] Reply Report Abuse

  • Lewis, Udupi

    Sun, May 22 2016

    Cancel the flight and say Jai Hind and our Indian brothers and Sisters will show you guys thier true spirit.. Karma

    DisAgree [1] Agree [33] Reply Report Abuse

  • D.Shetty, Mangalore

    Sun, May 22 2016

    "Jai Hind", well also be professionalism, service and respect attached...

    DisAgree [15] Agree [4] Reply Report Abuse

  • Raviraj Shetty, Mangalore/UAE

    Sun, May 22 2016

    D.Shetty, Mangalore I don't expect somebody saying Jai Hind to me unless we are in some argument with some authority people.

    DisAgree Agree [5] Reply Report Abuse

  • gm, mlur

    Sun, May 22 2016

    The above all are the internal issues, call all the staff members give some training.

    DisAgree [1] Agree [28] Reply Report Abuse

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