Daijiworld Media Network- Panaji
Panaji, Jun 26: Goa’s ambitious e-governance initiative, GoaOnline, launched in 2017, has crossed a significant milestone, successfully processing over 9.3 lakh citizen service requests across more than 30 departments as of June 2025. This digital shift in public service delivery highlights a growing reliance on technology to bridge the gap between governance and grassroots.
The platform, which received 9.5 lakh applications in total, has witnessed notable success in completed transactions, with a majority of applications either successfully delivered or in advanced stages of processing. The remaining few are either pending or have been rejected.
The revenue department led the charge, accounting for a staggering 4.4 lakh applications—primarily for income and caste certificates. Trailing close behind was the department of labour and employment, with over 3.1 lakh submissions for labour registrations, licences, and welfare-linked services.
The Goa Industrial Development Corporation (GIDC) also saw strong digital engagement, with approximately 75,800 online service requests related to land allotment, project approvals, and permissions for business establishments. The directorate of health services secured the fourth position in terms of volume, reflecting a growing trust in digital platforms for healthcare-related services.
In a bid to widen accessibility, the department of information technology, electronics, and communications has integrated GoaOnline with WhatsApp, allowing citizens to receive essential documents, bills, certificates, payment receipts, and service notifications seamlessly through the messaging platform.
GoaOnline, a brainchild of the late Chief Minister Manohar Parrikar and then IT Minister Rohan Khaunte, was envisioned to streamline citizen interaction with the government and promote transparency. Speaking about the vision, officials reaffirmed the government’s commitment to enhancing digital governance by exploring the integration of emerging technologies, including artificial intelligence, to further simplify public access.
In a notable push towards inclusivity, Gramin Mitras have been appointed across rural Goa to deliver government services at the doorstep. From issuing birth and death certificates to disbursing subsidies and residence certificates, these foot soldiers of e-governance ensure last-mile connectivity and digital empowerment for all.
The success of GoaOnline reflects a larger shift towards citizen-centric governance and stands as a model for other states aiming to digitize administrative services and reduce bureaucratic delays.