GlowTouch – A Tech support BPO/TPO company looking for Graduate Engineering Trainees and Support Engineers
Mangaluru, Sep 22: GlowTouch, an uncommon BPO (Tech BPO company) company is hiring nearly 200 fresh technical graduates (BCA, BSc and BEs) for its tech support BPO wing for their campus in Mangaluru and Mysuru.
GlowTouch Technologies was found in the year 2002 with just three employees. Today it has a global presence with onshore, offshore, and near-shore contact centers. It is a technology-driven company, which have guided numerous clients through the digital transformation, helping them better connect with customers to improve retention and enhance brand stickiness. Its agents become experts on their business, focusing on first contact issue resolution to build user loyalty and trust. This generates new sales that turn customer care into a revenue center. This uncommon BPO – Technology BPO/TPO mainly involves in contact centre outsourcing, business process outsourcing and technology outsourcing.
GlowTouch leads with ‘Putting People First’ philosophy. Its people-centric culture is exemplified by its winning team of highly experienced industry experts. It puts people at the heart of everything it does for its employees, clients, customers, and the communities it serve. It strongly believes in uncommon capabilities, uncommon culture and uncommon experiences. Thus, it supports the highest level of customer experience by providing the right people, channels, locations, processes, and technologies. It promotes an internal company environment of open communication, employee empowerment, and recognition of excellence. Its people-first philosophy also equates to success with a positive impact on the communities where one lives, works, plays, and serves.
GlowTouch conducted copious CSR activities in the name of GT Foundation whose mission was to provide economically challenged families access to quality health services, educational assistance, and employment opportunities; to promote arts and culture and improve the social, cultural, and economic foundation of the society. This foundation was established in the year 2004 and is commissioned to provide philanthropic aid and community involvement throughout the GlowTouch global footprint. The health initiatives involve organized blood donation camps, increased medication availability, providing treatment to women from the BPL (below poverty line) sector of the society in association with reputed hospitals in the city. GT Foundation also provides educational assistance like building additional classrooms, providing computer lab, helping the housekeeping and security staff at GlowTouch. The GT Foundation is always eager to provide financial aid to schools in the rural areas which will help children to gain access to quality education. The recent initiative taken by the GlowTouch is Green GlowTouch, which was started to create awareness about the plants and their benefits. This 100 days initiative was started on May 5 with a slogan; ‘Go Green before Green Goes’ which voices out the necessity to go green in all the activities we commence in. The main motive of this initiative is to point out the plants, which has plenty of health benefits yet neglected and to pull back the people, who pay attention only to the plants with aesthetic value, to their roots. Each day, the team of GlowTouch will create a poster containing a picture of a plant and the list of its benefits, and post it on their social media account. This initiative already witnessed successful 50 days.
GlowTouch technologies have a privilege of winning the UN Global Compact and Sustainable Development Goals (SDGs). It is a signatory to the internationally recognized United Nations Global Compact. Their most important SDGs are no poverty, quality education, gender quality, decent work and economic growth, and partnership for the goals.
Glowtouch upholds diversity, equity, and inclusion. As a WBENC-certified company, it is committed to walking its talk by creating an opportunity cycle in the places where it does business. It took many ways to create a workforce that reflects its clients and customers, embracing multiple perspectives towards a unity of purpose, while also reaching beyond the corporate walls into the communities. GlowTouch have a great workforce of whopping 2600+ employees working in different parts of the world. Its footprint includes its global headquarters and contact center in Louisville, KY; offshore facilities in Mangaluru, Bengaluru, and Mysuru India; and a near-shore presence in Santo Domingo, Dominican Republic. Each location offers unique advantages, giving clients options for a geographical setting that aligns with their business goals and their customers’ support requirements.