Daijiworld Media Network- New York

New York, Jul 29: Kelli Valade, CEO of iconic American restaurant chain Denny’s, recently opened up about the subtle yet telling signs she watches for when hiring new talent — insights drawn from decades of experience rising through the ranks of the hospitality industry.

In an interview with Fortune, the 55-year-old industry veteran emphasized the importance of preparation and self-awareness during interviews. One of her go-to techniques? A simple yet powerful question at the end of the interview: “What questions do you have for me?”

“That question tells me everything,” Valade explained. “It shows me if the candidate has done their homework, and whether they’re genuinely interested in the role — not just showing up for another interview.”

Valade, who began her journey in the restaurant industry as a 16-year-old hostess at TJ’s Big Boy, said she values candidates who can speak clearly about both their strengths and their areas of improvement.

She typically follows up expected questions with more insightful ones like, “What would make you more effective?” — a subtle way of asking about weaknesses.

“You’d be surprised how many people can’t answer that,” Valade shared. “When someone says, ‘I haven’t thought about it,’ what they’re really saying is they haven’t reflected on their weaknesses. That tells me a lot.”

Valade believes honesty and humility are powerful assets — especially in leadership. “I’m still a work in progress,” she admitted, adding that her own ability to acknowledge personal growth areas has helped shape her leadership style. “It’s something I hope to see in the people I hire too.”

Her own career journey has not been without doubts. After climbing the corporate ladder in human resources and aspiring to become a Chief People Officer, she was asked to step into the role of Chief Operations Officer at Chili’s — a position she initially felt unqualified for.

“I didn’t think I could do that,” she recalled. “I thought, you’ve got the wrong person. I didn’t believe I was ready.”

Today, as a successful CEO, Valade encourages professionals — especially women — to face their doubts head-on. “Push yourself and challenge why you may not feel ready. Often, the only thing holding us back is our own hesitation.”

Valade’s story stands as a reminder that authenticity, introspection, and confidence are not just soft skills — but essentials for leadership in today’s corporate world.