Passengers create ruckus at Mumbai airport over flight delay

Mumbai, Dec 2 (PTI): An Air India flight to Ahmedabad was delayed by nearly seven hours due to non-availability of pilot, after which agitated passengers created ruckus at the Chhatrapati Shivaji International Airport here today.

The flight -- AI 031 -- was scheduled to depart for Ahmedabad from Mumbai at 0135 hours but left at 0820 hours after a delay of nearly seven hours, a source at the airport said.

There were over 200 passengers on board the Boeing 777 aircraft.

"The flight was first delayed by one hour. Then the carrier further delayed it as there was no pilot available to operate the aircraft. When it did not take off till early morning, the agitated passengers created ruckus in the boarding area and tried to obstruct staff members handling other flights," the source said.

As the delay was notified in a staggered manner, the passengers had to spend the night in the boarding area itself, the source added.

"The flight was delayed due to the flight duty time limitation (FDTL) issue and crew constraints," an Air India spokesperson said, adding that the flight departed for its destination at 0820 hours.

Duty hours for pilots and cabin crew are regulated by the Directorate General of Civil Aviation (DGCA) and they are barred from operating a flight beyond specific flying hours.

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Comment on this article

  • Dr Mohan Prabhu, LL.D, QC, Mangalore (Kankanady)/Ottawa, Canada

    Sun, Dec 3 2017

    Will some member of Parliament bring a private member Bill that, if adopted by Parliament, creates a Bill of Passengers' Rights in such situations. Such a Bill is being introduced by the Government itself in Canada because very recently an aircraft sat on the tarmac for 7 hours without allowing passengers to get off because the pilot did not get clearance due to congestion. The passengers went without food or water in hot condition of the summer, just returning from a holiday in the Caribbean. This Bill proposes compensation to passengers if there is delay in aircraft take off except where it is due to mechanical problems (duly verified). For too long airlines have been having their own way.

    DisAgree Agree [2] Reply Report Abuse

  • Rita, Germany

    Sun, Dec 3 2017

    Iwould suggest people who want to fly with Air India,in future please instead of booking with this,you would reach with train your destination faster than flight .Atleast within India.For foreign trips,pay some rupees extra and you will not be disappointed with a nother flight.At present as it looks AI is in death bed.Our prestige is no more .May be we have to say RIP.soon.

    DisAgree [4] Agree [2] Reply Report Abuse

  • Af,,, Mangalore

    Sat, Dec 2 2017

    our state owned KSRTC Never have such problems, they will some how manage to find a replacement driver anytime anywhere.

    DisAgree [1] Agree [14] Reply Report Abuse

  • H.Dsouza, Kodagu / Mangaluru

    Sat, Dec 2 2017

    True, the problem here is that they can not DRIVE the Air plane😁😁😁

    DisAgree Agree [10] Reply Report Abuse

  • Kavi, Vittal / Dubai

    Sat, Dec 2 2017

    Air India must give compensation of Rs.1000/- per hour of delay to each passenger on the spot in this situation.

    DisAgree Agree [16] Reply Report Abuse

  • Francis Saldanha, Bahrain

    Sat, Dec 2 2017

    Kavi, Vittal / Dubai…
    Compensation! Air India knows only to receive money from passengers and ask them to go through the inconveniences ….it’s always one-way traffic

    DisAgree [1] Agree [6] Reply Report Abuse

  • David Pais, Mangalore

    Sat, Dec 2 2017

    ravindra gaikwad was absent. ruckus 1nly no slaps & beatings.

    DisAgree Agree [10] Reply Report Abuse

  • Vincent Rodrigues, Bengaluru/Katapadi

    Sat, Dec 2 2017

    Because of undue delay,the concerned passengers of the flight will become panic and uncontralable

    DisAgree Agree [13] Reply Report Abuse

  • Jossey Saldanha, Mumbai

    Sat, Dec 2 2017

    If you guys cannot manage please Quit ...

    DisAgree [2] Agree [20] Reply Report Abuse

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Title : Passengers create ruckus at Mumbai airport over flight delay


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